- Starting position with Aramark was an Assistant Controller at the Georgetown University Hotel & Conference Center (15M in sales annually)- Promoted to Unit Controller in 2019 - Acted as Interim Controller and/or task force assistance for 6 additional Aramark contracts since the beginning of the Covid 19 Pandemic- Became Senior Controller at James Madison University Dining in 2022 (60M in sales annually with 32+ Dining locations)Core Responsibilities - Make and review journal entries for daily sales, expenses, and labor following accrual basis for accounting in accordance with GAAP- Construct annual budgets and reforecast monthly/quarterly/ad hoc to give accurate financial predictions- Analyze financial results on a weekly basis and provide feedback to operators in order to meet bottom line targets- Manage multiple finance department employees- Develop and manage the billing, credit, and collections process and maintain aging AR- Manage AP process by scrutinizing and processing invoices in accordance with chart of accounts, while maintaining good standing with suppliers, and accruing uncollected invoices - Train multiple departments in ways to maintain PCI Compliance, responsibly cash handling, accurate financial reporting, purchasing and inventory best practices, and systems usage, while also producing new SOPs and instructions for the team to make efficiencies and seamless processes

- Manage team of 12 individuals to ensure that all hotel processes run smoothly, guest satisfaction is high, and profits are maximized for shareholders- Audit hotel income and expenses and communicate daily financial reports to managers and owners- Direct Accounts Receivable invoices and apply payments to correct accounts- Scan and classify using COA all Account Payable invoices, and ensure payment is made in a timely manner- Compile reports at each month end for accurate reporting, and track all accrued expenses for each month- Compose weekly newsletter focused on areas of improvement in a creative manner- Draft Standard Operating Procedures to provide team with accurate and useful information- Track seasonal trends and ensure hotel is equipped with proper staff and supplies- Analyze and manage room inventory in order to maximize profit margin and prevent overselling- Audit customer’s bills and verify payment is received, expenses are properly filed and paid, and other financial matters are handled with extreme organization- Coordinate supply of front of house with office equipment, retail items, food, and drinks in adherence to strict budget constraints while also managing inventory and researching new and profitable products- Investigate and resolve intricate billing disputes and issue refunds when appropriate- Awarded employee of the month twice by management for carrying out all tasks efficiently and effectively- Utilize Property Management System software (Opera, Colleague Advantage, and Citrix Reserve), ADP payroll system online, Hotel Analysis software (Medalia), M3 Accounting Software, and Microsoft products (Outlook, Word, Publisher, Power Point and Excel) on a daily basis

- Managed the full spectrum of landscaping and construction contacts: developed marketing plan to attract new customers, issued profitable bids, coordinated contracts, managed work flow and employee assignments, issued invoices, collected payment, and prepared financial statements - Instituted comprehensive accounting principles and techniques in order to effectively manage company accounts - Composed bids for clients utilizing technical team’s expertise, and formatted bids for optimal appearance - Developed and executed company budget and monitored cash flow - Audited employee’s hours on each project for payroll and billing purposes - Established financially efficient protocols for ensuring accounts payable were paid in a timely and suitable manner - Interviewed tenants for apartment leasing - Utilized Microsoft Office products (Word, Publisher, Excel, and Access) and Intuit products (Quicken, TurboTax, and QuickBooks)

- Executed cash register operations and compiled daily financial reports for management, adhering to non-profit accounting principles - Managed inventory and reported damaged and stolen merchandise - Developed marketing plan and executed marketing decisions - Utilized advanced POS software, Microsoft Office products, and Intuit accounting software

- Awarded Employee of the Month for excellent customer service and work performance based on customer reviews - Managed house-keeping schedules and laundry and linen inventories - Inspected rooms for cleanliness, organization, and detailed layout of complimentary items - Systematically audited customer accounts, identified discrepancies, and rectified immediately - Assessed room revenue, occupancy percentages, and other financial statistics and prepared daily financial statements for managers and owners - Interacted with guests to identify and resolve problems and dissipate conflict

- Awarded Employee of the Month by peers and supervisors for outstanding achievement and customer service - Inspected suites for VIP guests to ensure immaculate presentation - Assisted VIP guests throughout the duration of their visit - Interfaced with guests in order to resolve conflict and corresponded with guests an advanced of their stay to ensure quality of visit, or post stay to remedy any issues they encountered - Analyzed company processes such as reservations, employee scheduling, and housekeeping priorities in order to ensure maximum effectiveness and efficiency

- Interfaced with customers to schedule residential or commercial property inspections - Managed schedules of staff inspectors and coordinated travel arrangements and meeting locations - Created and maintained real-time work flow diagrams in order to effectively manage staff assignments and coordination of effort - Issued invoices, investigated contracts for accuracy and payment details, identified discrepancies, and pursued clients with outstanding invoices to maintain accounts receivable - Established company-wide standard operating procedures (SOPs), policies, and doctrine as they relate to operations, human resources, employee code of conduct, and accounting and wrote the company’s first employee handbook compiling said documents - Assisted in company restructure in order to maximize growth - Produced plans for new, upgraded company website - Processed incoming projects by doing intake reports of each new project, detailing contact and payment information, and making clear the scope of work for the technical staff - Provided logistical support for all company supplies - Assessed IT infrastructure, conducted market research, and hired technical staff to install new technology - Utilized ADP payroll system online, Adobe software (InDesign, Photoshop) and Microsoft products (Outlook, Word, Publisher, Power Point, Access and Excel) on a daily basis