Field And Systems Operations Manager
Current
Sep 2023 - Present
AeroLeads people directory · profile
Katelin Smith Email & Phone Number
Operations Manager at Freeosk
at
Freeosk
1 work email found
@propelleraero.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Operations Manager at Freeosk
Location
Portland, Maine Metropolitan Area, United States
Who is Katelin Smith? Overview
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Quick answer
Katelin Smith is listed as Operations Manager at Freeosk at Freeosk, based in Portland, Maine Metropolitan Area, United States. AeroLeads shows a work email signal at propelleraero.com and a matched LinkedIn profile for Katelin Smith.
Katelin Smith previously worked as Field and Systems Operations Manager at Freeosk and Customer Success Operations / Project Manager at Seekout. Katelin Smith holds Bachelor Of Arts (B.A.), Psychology from University Of The Pacific.
Company email context
Email format at Freeosk
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{first}@propelleraero.com
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AeroLeads found 1 current-domain work email signal for Katelin Smith. Compare company email patterns before reaching out.
Profile bio
About Katelin Smith
I am passionate about doing work that allows me to make a real impact on people's lives. I consistently look for new opportunities to support and enable a more efficient way of doing things, while keeping in mind that "Rome wasn't built in a day."CUSTOMER SUCCESS, OPERATIONS, & PROJECT MANAGEMENT☑ Have been hired as the first-ever Customer Success Operations Manager at Indeed, Propeller Aero, Newsela, and SeekOut.☑ Created brand-new Customer Journey maps & health scores that allowed for higher client retention and a better system for customer support.☑ Implemented several new software systems to make CSM's jobs more proactive (Intercom, ChurnZero, Gainsight). ☑ Familiar with Gainsight (Administrator), ChurnZero (Administrator), Salesforce, Hubspot, Gong, Marketo, Asana, Jira, etc.☑ Acted as the Training & Enablement Manager for systems as new hires came onboard.☑ Interviewed and hired Customer Success Managers and Support Staff.LEADERSHIP☑ I enjoy leading -- people, projects, and meetings -- without authority. This creates trust, breaks down silos, and fosters a space for creativity. ☑ Successfully hired and mentored a Customer Success Specialist to build out our Operations Team within 3 of my 4 Operations roles. ☑ Strong relationship building skills with various key stakeholders (Product, Marketing, Engineering, Sales, Support, Integrations, etc.).WHO AM I?☑ I am a fast learner and a natural born 'helper' who loves getting down to the root cause of an issue and bringing possible solutions to the table.☑ When I don't have my 'Customer Success' hat on, you will find me outdoors, saying "WOW" to every pretty view I encounter.☑ I have a 6 year old Goldendoodle named Reese who comes on all of my adventures.☑ I enjoy traveling, trying new recipes & new restaurants. I look forward to lending a helping hand to your organization!
Listed skills include Recruiting, Interviews, Temporary Placement, Sales, and 38 others.
Current workplace
Katelin Smith's current company
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9 roles
Katelin Smith work experience
A career timeline built from the work history available for this profile.
Customer Success Operations / Project Manager
- Laid off due to Company Reduction in Force*
- Partnered with Customer Success Leaders to influence department strategy and scale its successes
- Managed and prioritized various cross-functional projects ranging in complexity from conception through execution
- Responsible for full roll-out, training & enablement of ChurnZero
- Implemented a New Hire Orientation Program for all CS Staff
- Implemented Guru Knowledge Base to house all Processes & Training Materials company-wide
Jan 2022 - Jun 2023
Customer Success Onboarding Project Manager
- Project manage end-to-end strategic Onboarding initiatives to ensure the most seamless, streamlined experience for our customers
- Help build efficient, innovative new processes to enable the Customer Success team to scale and collaborate effectively
- Ensure that our new processes seamlessly integrate with the Customer Journey criteria
- Strong partnership with Newsela Gainsight Administrator to ensure new processes are woven into playbooks
- Create workflows to allow various teams to understand where their work fits into the onboarding puzzle
- Cross-functional alignment with various teams including, but not limited to: Sales, Marketing, Product, BI, Professional Learning, Integrations, and Support
Mar 2021 - Jan 2022
Customer Success Operations Manager / Project Manager
- Project managed end-to-end strategic initiatives on the Customer Success Team and cross-functionally
- Gainsight Administration
- Worked closely with the VP, Operations to create KPIs and then created functional reportsand dashboards within Gainsight to be shared company-wide
- Created, analyzed, and distributed quarterly NPS Survey (first survey sent out to over 7,000 customers globally)
- Subject Matter Expert for new tools and technologies designed to improve processes for the Customer Success Team
May 2020 - Mar 2021
Customer Success Operations Manager / Project Manager
- PRODUCT I WAS WORKING ON WAS SUNSETTED.**
- Acted as a project manager for the Customer Success Team to gather information, create project plans, delegate duties as needed, and present to teams across the organization
- Created large amounts of metric datasets to understand how each individual on the team was performing; gave recommendations on areas for improvement
- Acted as a Voice of the Customer by gathering feedback in a structured way to assist and determine Product Roadmaps
- Headed up Customer NPS Programs to improve our score quarterlyFor three quarters, I had a blended role of Customer Success Operations Manager, as well as Customer Success Manager to fill a gap on our team. During that.
- Managed a book of up to 150 SMB clients
Mar 2017 - Mar 2020
Senior Hr Generalist/Recruiter
- Acted as the main point-of-contact for all Corporate Staff, Tunnel Managers and Regional Managers to ensure timely response of their questions
- Managed the entire recruiting process - from sourcing to on-boarding new employees at the Corporate office and nationwide
- Acted as the Subject Matter Expert for all HR systems and databases
- Implemented a New Hire Orientation Program for all Corporate and Management Staff
- Assisted in the full life-cycle implementation and roll-out of a new HRIS system (UltiPro)
- Researched and implemented a new Ethics and Compliance Hotline and Company Perks Program
Nov 2015 - Mar 2017
Technical Recruiter
- Shortlisted, screened, and presented candidates to clients – consistently meetingdepartment metrics and deadlines
- Trained new hires and current staff on database and forecasted updates
- Involved in a software implementation from TempWorks to SalesForce
- Conducted reference checks, background checks, and drug screens
Jul 2013 - Nov 2015
Staff Assistant
- Provided top-notch customer service for leading staffing agency in Austin
- Supported four recruiters and performed calendar management for their incomingcandidates (scheduled an average of 50+ candidates weekly)
- Managed multiple phone lines (average 50+ calls/day)
- Sourced resumes, verified social security numbers, initiated background screen process, scheduled drug screens, and managed electronic and paper file systems
Dec 2012 - Jul 2013
Receptionist
- Worked contract assignments through temporary staffing agency in receptionist roles
- Positions included customer service, multi-line phones, greeting incoming clients, processing mail and supporting clerical A/P functions
Nov 2009 - Jun 2010
2 education records
Katelin Smith education
Bachelor Of Arts (B.A.), Psychology
University Of The Pacific
Education record
San Ramon Valley High School
FAQ
Frequently asked questions about Katelin Smith
Quick answers generated from the profile data available on this page.
What company does Katelin Smith work for?
Katelin Smith works for Freeosk.
What is Katelin Smith's role at Freeosk?
Katelin Smith is listed as Operations Manager at Freeosk at Freeosk.
What is Katelin Smith's email address?
AeroLeads has found 1 work email signal at @propelleraero.com for Katelin Smith at Freeosk.
Where is Katelin Smith based?
Katelin Smith is based in Portland, Maine Metropolitan Area, United States while working with Freeosk.
What companies has Katelin Smith worked for?
Katelin Smith has worked for Freeosk, Seekout, Newsela, Propeller Aero, and Indeed.Com.
How can I contact Katelin Smith?
You can use AeroLeads to view verified contact signals for Katelin Smith at Freeosk, including work email, phone, and LinkedIn data when available.
What schools did Katelin Smith attend?
Katelin Smith holds Bachelor Of Arts (B.A.), Psychology from University Of The Pacific.
What skills is Katelin Smith known for?
Katelin Smith is listed with skills including Recruiting, Interviews, Temporary Placement, Sales, Microsoft Excel, Customer Service, Social Media, and Leadership.
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