Katelin Sinclair Email & Phone Number

Rotterdam, Zh, Nl

Amsterdam, North Holland, Netherlands

In the project context I am involved in the translation of customer requirements into viable and cost-effective solutions for delivery of value. I also work as the Service Delivery Lead in my current operations role overseeing L2-L3 support teams and ensuring client satisfaction.As the AWS Migration Acceleration Program (MAP) SME for the Netherlands, I oversee the delivery of AWS cloud migration projects, ensuring they align with required migration program specifications and… Show more In the project context I am involved in the translation of customer requirements into viable and cost-effective solutions for delivery of value. I also work as the Service Delivery Lead in my current operations role overseeing L2-L3 support teams and ensuring client satisfaction.As the AWS Migration Acceleration Program (MAP) SME for the Netherlands, I oversee the delivery of AWS cloud migration projects, ensuring they align with required migration program specifications and deliverables. Show less

Amsterdam, North Holland, Netherlands

ServiceNow Consultant; involved in the delivery of various ServiceNow-based projects with a focus on Discovery and Service Mapping implementation, refining related processes and business procedures, adoption, and training material.

Christchurch, Canterbury, New Zealand

111 emergency dispatcher for the New Zealand Police for over 5 years. Managing high-risk events, resources, and stakeholders.Completed a secondment to the Integrated Safety Response group while working in this role.

Christchurch, Canterbury, New Zealand

Seconded to Integrated Safety Response, part of the Family Harm sector of New Zealand Police. In addition to my administrative role, I was System Admin, and the end user for UAT testing for the system which was used by ISR. This was a pilot, so the website and system were very new and ever-changing. Contributed at round tables regarding user interaction and enhancements for the site. Selected as part of a change management team alongside our IT partners to discuss improvements and… Show more Seconded to Integrated Safety Response, part of the Family Harm sector of New Zealand Police. In addition to my administrative role, I was System Admin, and the end user for UAT testing for the system which was used by ISR. This was a pilot, so the website and system were very new and ever-changing. Contributed at round tables regarding user interaction and enhancements for the site. Selected as part of a change management team alongside our IT partners to discuss improvements and functionality of the current website and database.This role was taken on in addition to my day-to-day work which included minute-taking, extensive use of Excel, and other general tasks including creating training manuals for new staff and training new staff.Took on higher duties as a Coordinator and facilitated inter-agency meetings with government partners including the Dept. of Corrections, Oranga Tamariki, NZ Police, and Christchurch District Health Board.After this secondment ended I returned to work as a dispatcher for NZ Police. Show less

Graduate Diploma In Information Sciences, Computer And Information Sciences, General, Distinction

Bachelor Of Science (Bsc), Psychology And Criminology

Activities and Societies: Psychology Society, Campus Coaches