Kate Sims Email and Phone Number
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SENIOR HEALTHCARE EXECUTIVEHealthcare executive with a proven track record of providing daily oversight and strategic management for hospital operations and community health institutions ensuring coordination with all departments to promote the delivery of safe, quality, patient care. Adept at bringing cross-functional disciplines together enhancing operational efficiencies though process improvement initiatives. Focus on change improvement programs designed to foster wellness, teamwork, growth, quality outcomes and patient experience.Operations / Patient Experience / Data Analytics / Physician Relations / Board Relations / Quality & Safety / Financial Management / Process Improvement – LEAN / Continuity of Care / Leadership DevelopmentPatient Care / Experience • Increased HHC’s overall HCAHPS Scores by 24 percentile points within two years through the development of a system wide patient experience strategy which focused on standard work, staff engagement, wellness and a culture of empathy. • Improved decision making by the development of a data management system, creating experience dashboards for all organizations with projected goals and identified key performance indicators (KPI’s).Quality & Safety:• Improved regulatory compliance, decreased risk exposure, increased quality of care and improved financial health by development of a multitude of programs utilizing lean process improvement methodologies in both clinical and non-clinical areas. • Experience and adherence to a High Reliability Organization.Finance:• Improved workflow and decreased outmigration of patients by ensuring compliance with all regulatory agencies governing healthcare through education, continuous monitoring of operations while course correcting in order to improve patient outcomes, quality improvement and safety. • Cost reduction program saving $10 Million dollars over two years without compromising FTE’s.
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Chief Operating OfficerConnecticut Hospice Inc Jan 2024 - Present
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Chief Compliance OfficerConnecticut Hospice Inc Jul 2023 - Present
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Founder And OwnerEzhope Consulting Llc - Healthcare Operations And Patient Experience Nov 2019 - Present
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Area Executive Clinical OperationsCompassus Feb 2021 - Jun 2023Brentwood, Tn, Us -
Chief Operating OfficerCharles River Community Health Dec 2019 - Feb 2021Provides executive and strategic leadership and oversight to ensure effective and efficient clinical and non-clinical operations that support delivery of exceptional care consistent with the mission and vision of the health center. Leads and sustains effective change, furthering the culture of increasingly integrated, team-based care, and championing changes in operational workflows needed to meet the goals of the value-based payment programs in which the health center participates. Oversees and is accountable for the performance of all operations staff. Serves on the Board of Directors’ Quality Improvement and Credentialing committees.
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Chief Operating OfficerCharles River Community Health Nov 2019 - Feb 2021
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Hhc System Director, Office Of ExperienceHartford Healthcare Jul 2014 - May 2019Hartford, Connecticut, UsHARTFORD HEALTHCARE (HHC), Hartford, CT A fully integrated $3 billion healthcare system encompassing seven acute-care hospital campuses, a behavioral health network, a large multispecialty physician group, a comprehensive senior and homecare system, a physical therapy and rehabilitation network, and an accountable care organization. System Director Office of Experience 10/2016 – 5/2019The development and strategic oversight for the Office of Patient Experience and Patient and Family Affairs for HHC. (12 direct reports) • Increased HHC’s overall patient experience national percentile ranking from 27th to 51st, “Rate the Hospital” national percentile ranking from 23rd to 49th percentile, “Recommend the Hospital” from 36th to 57th percentile in less than five years. • Developed patient experience strategy for 7 acute care hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a regional home care system, an array of senior care services and a large physical therapy and rehabilitation network.• Development of data management system, creating experience dashboards for all organizations with projected goals for all KPI’s. -
Vice President Of OperationsMedical Risk Management, Llc Jun 2012 - Jun 2014The development and strategic oversight of the “Healthcare Operations Division” for Acute Care Hospitals. Clinical consultant for all healthcare facilities for operations and efficiency. • Performed an assessment of the departments of hospital medicine for several multi-hospital healthcare systems, resulting in program development to increase quality and safety and decrease patient and financial risk.• Orchestrated committee meetings of physicians and attorneys who worked in tandem to identify pregnancy risks and needs. Developed educational materials for pregnant women from these meetings. Co-presented findings to the Connecticut Hospital Association, and other national groups.• Performed various assessments resulting in lean process improvement, improved regulatory compliance and fiscal health for Pharmacy, Psychiatry, NICU, ROP, Neonatal follow up clinic and multiple physician offices.
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Vice President Of OperationsEastern Connecticut Healthcare Systems, Vice President Of Operations Aug 2002 - Jun 2012Oversight and strategic management of hospital operations. Provided day to day leadership for the delivery of safe, quality patient care for the areas of the Cancer Center, Breast Care Collaborative Women’s Health, Cardiology Services, Neurology Services, Radiology Services, Sleep Lab, Diabetes Self-Management, Cardiopulmonary Services, Physical Therapy, Pharmacy, Business Operations, Biomed, Safety, Security, Food and Nutrition, Engineering and Environmental Services. Directed and supervised eight direct reports with approximately 450 plus indirect reports• Directed the planning, development and implementation of the Dequattro Cancer Center.• Served as the Vice Chair of Northeast Purchasing Coalition LLC (NPC).• Chaired the Financial Health Team (Strategic Initiative). • Chaired the Capital Acquisition Committee.• Board of Trustee Committee Member. • Co-Chaired Cancer Committee. • Co-chaired the Breast Care Collaborative. • Performed as the Northeast Regional Radiation Oncology Network - President and Chair of the Board of Directors.• Served as Tolland Imaging LLC – Board Member - Vice President.• Served as Evergreen Imaging LLC – Board Member – Vice President.
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Senior DirectorEastern Connecticut Healthcare Systems Oct 2004 - Aug 2005Oversaw the operational, financial and capital acquisitions for Cardiology Services, Radiology Services, Sleep Lab, Diabetes Self-Management, Cancer Services and Cardiopulmonary Services Chairman for Performance Appraisal Committee NRRON Board Member
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Administrative DirectorEastern Connecticut Healthcare Systems Mar 2003 - Oct 2004Administrative Director of Radiology Services, Cath Lab, Cardiac Stress and Cardiac Rehab • Administrator on Call• Management Development Committee
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Administrative DirectorEastern Connecticut Healthcare Systems Jun 2002 - Mar 2003
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Director Of Radiology ServicesSarasota Memorial Hospital Nov 1999 - Mar 2002Approval and current implementation of RIS. Approval and current implementation of a $15 million dollar Renovations Project to convert Analog to Digital.All duties below as acting Director
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Director Of Imaging Services (Acting)Sarasota Memorial Hospital Mar 1999 - Nov 1999Effectively manages 6 supervisors with a staff of 145 technical and non-technical employees within the main hospital and 5 ambulatory sites.Systems Administrator of Picture Archive Communications System (PACS): responsible for all operational aspects including daily backup, imputing images, database reductions, troubleshoot, and conduct site visits. Implemented department's transcription system and acting as Systems Administrator.
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Manager And Quality Officer/Imaging ServicesSarasota Memorial Hospital Jan 1994 - Jan 1999Expanded duties in 1998 to management of entire Imaging department which includes four supervisors (Records, Diagnostics, Patient Care, Cross-sectional imaging) with staff of 140 technical and non-technical employees.Developed management competencies, customer service, created staff schedules, payroll, budgetary reports, report maintenance of legal aspects of subpoenas and transcription.Implemented in-house transcription - saving the hospital $150,000 annually.Implemented emergency/hurricane plan for department.Quality officer for the department implementing all policy, procedures, and training.
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Charge Nurse/Imaging ServicesSarasota Memorial Hospital Jan 1991 - Jan 1994Coordinated and managed clinical activities in the department. Responsible for nursing budget, payroll, training, hiring, disciplinary and termination of nursing staff. Created departmental orientation manual (procedure and policy) and effectively trained nurses for each specific examination.Developed annual QI/QA plan and reported data.
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Staff Nurse/Imaging ServicesSarasota Memorial Hospital Jan 1989 - Jan 1991Performed staff nurse duties including invasive radiology.
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Staff NurseSarasota Memorial Hospital Jan 1984 - Jan 1991Worked various positions including Intermediate Intensive Care, Pediatrics, IV Team, and Neuro/Rehabilitation.Acted as Charge nurse on Orthopedics unit in absence of the CRN. Floated to ICU, Open Heart, and Wound care.
Kate Sims Education Details
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University Of HartfordGeneral -
National Louis UniversityHealth Administration
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State College Of Florida-Manatee-SarasotaNursing
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University Of HartfordFinance
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Suffolk Community CollegePre; Law
Frequently Asked Questions about Kate Sims
What company does Kate Sims work for?
Kate Sims works for Connecticut Hospice Inc
What is Kate Sims's role at the current company?
Kate Sims's current role is Connecticut Hospice - Chief Operating Officer.
What is Kate Sims's email address?
Kate Sims's email address is ks****@****osp.org
What is Kate Sims's direct phone number?
Kate Sims's direct phone number is +186026*****
What schools did Kate Sims attend?
Kate Sims attended University Of Hartford, National Louis University, State College Of Florida-Manatee-Sarasota, University Of Hartford, Suffolk Community College.
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