Hired to build out and manage Wellness department for new location. - Partnered with corporate wellness program coordinator to set up department to include receiving pre-ordered inventory, setting up displays, merchandising products, placing orders, and pricing materials.- Managed staff of eight during department set-up. Contributed to team development by identifying staff that would fit well in the department’s culture. Supervised three-member team of clerks upon store opening.- Consistently maintained good margins and inventory levels while avoiding overspending- Maintained awareness of store’s current ads and promotions, upcoming holidays, and special events to ensure adequate inventory of items were in store and ready for display and sale.- Analyzed sales reports and used corporate-issued promo pack to identify high-selling items and inventory lists to determine backstock.- Problem-solved issue of new store having no historical sales data by leveraging sales reports of other stores with similar demographics to predict sales numbers.- Used sales and inventory report to justify ordering decisions to management.- Implemented expiration log to ensure staff checked dates on products as they arrived and as they were placed on shelves. Established procedures to inspect new shipments for damage, expiration or close to expiration, and secure packaging.- Returned or exchanged products to vendors that did not meet company standards.- Scheduled and facilitated training sessions for team members, covering topics in ordering, inventory, receiving, and product knowledge.- Developed strong working relationships with vendors. Ordered, received, and placed products.- Maintained extensive knowledge of available products and vendor/supplier information, educating and recommending products to customers to meet their specific needs.- Ensured departmental compliance with Dietary Supplement Health and Education Act (DSHEA) regulations.

While working as a Department Manager I gained the following skills,- Management skills such as staff training and continued development, creating daily task lists, assigning duties, creating weekly schedules, inventory, daily ordering and inventory organization.- Completing daily stock rotation, ensuring food safety is maintained, packaging product to company standards and updating store displays with new products.- Communication with other departments to ensure company success.- Outstanding customer service including engaging customers regarding the various products available and suggesting additional products to purchase.

As an Instructor, I taught the practice lab course for multiple education levels and terms. During that instruction I; - Created lesson plans that adhere to the course curriculum- Provided lectures and practice demonstrations on massage concepts and techniques- Assessed students’ progress by observing clinic journals, class participation and hands on skills during class- Assessed students learning and skills by conducting and marking a practical clinical exam where students had to demonstrate their skills in a live setting on a programmed actor- Taught a large amount of course content in a condensed time frame for the intensive program- Maintained communications with fellow faulty regarding students' needs and modifications to materials presented to the students- Facilitated feedback sessions with students to help improve the program and provided recommendations to my supervisor

Owner of Mobile Massage Therapy - Kate Lumsden, RMTStarted business from ground up, purchased start up materials, created website, and advertised to potential clients. I was in charge of all aspects of the business;- Client communications: Handled all scheduling, advertising and answering any questions regarding my business.- Accounting: I prepared all client invoices and receipts, kept accounting software up to date, tracked gift certificate, kept expense reports, tracked mileage and managed all deposits.- Advertising: I created the business website, added my business to a number of massage related advertising boards, created a Google Business account and created paper advertising tools (business cards, etc) to hand out to current and potential clients.- Massage Therapy: I provided all direct care to clients in a number of different venues including in the clients home, office, charity event, outdoors, and in out of town retreats. I provided many styles of massage for my clients; therapeutic, relaxation, pregnancy, sports, and various others styles. I continued to upgrade my skill set by attending continuing education courses. The course I attended include: pregnancy massage, sports massage, cranial sacral massage, acupressure, cervical spine mobilizations and I am currently learning hot stone massage. I also kept files for all clients as per RHPA and CMTO standards.

While employed as in independent contractor I;- Provided direct client care of massage therapy including assessment, treatment, remedial exercises and treatment planning- Kept treatment room clean and prepared for each client, including cleaning linens- Maintained complete client records- Provided treatment schedules for each client- Prepared auto insurance claims paperwork and treatment plans- Worked as part of a multi-disciplinary team to promote client health

After starting out as a Hostess, I quickly was promoted to a Server and developed the following skills;- Customer service by greeting customers, taking orders, assisting food and beverage selection, and managing table seating assignments.- Food and beverage service- Became highly accomplished with the POS (Point of Service) system. I could quickly enter food orders, correlating bills, accepting payments- Cash management by having to maintain all cash and debits received by customers and having to quickly make change at the table.

After transferring from a sister company, Dynamite Clothing, I was promoted to Assistant Manager to one of the busiest Randy River locations in Ottawa. In June 2005, I was promoted to Manager of this location. Duties included;- Customer service, cashier, and maintaining a positive, upbeat atmosphere for staff and customers.- Administrative duties include cash controls, book keeping, inventory, shipping and receiving, store opening and closing procedures, and overall accountability of stores operations in the absence of the store manager. - Handled any customer complaint or concern in managerial role- Hiring and training new staff members

While working as a keyholder and sales associate I had the following duties;- Responsible for creating sales opportunities and assisting customers.- Provided training for new and existing staff members in sales and cash dealings.- Opening and Closing Cash outs as well as daily sales.- Maintained a well merchandised and clean store environment.- Facilitated weekly and monthly store layout plans for merchandising .- Light book keeping that included keeping a daily ledger.- Set sales goals, and motivated staff to achieve personal goals.

As a shift supervisor I was in charge of leading the crew to a successful shift and encouraging a high level of customer satisfaction.-Administrative duties include cash controls, book keeping, hourly reports, inventory, store opening and closing procedures, and overall accountability of stores operations.-Training crew to high level of food service excellence- Ensuring customer's receive a high level of service and experience- Cross trained for all positions so I was able to assist crew when needed or during breaks

- Daily duties included customer service, store opening and closing responsibilities.- In September 2001, promoted to Assistant Manager.- Administrative duties included cash controls, inventory, shipping and receiving, scheduling andbook keeping.