I manage vital tasks to ensure smooth operations and excellent client service. Daily, I handle emails and referrals, connecting potential clients with therapists and maintaining accurate records. I also manage client interactions, answering calls promptly and following up with clients to maintain satisfaction.In addition, I oversee content and social media updates, including Google My Business profiles and responses to referrals on Facebook and Instagram. I compile lists of local referral sources and conduct tailored outreach via Mailchimp.Furthermore, I upload blog posts to Medium, track and report working hours weekly, and manage filler tasks like following relevant professionals on LinkedIn and Twitter. I complete various one-time tasks as assigned, ensuring thoroughness and accuracy.

Proficient in engaging with customers and colleagues through various channels, including phone conversations and email correspondence, ensuring clear and professional interactions. Skilled in handling confidential files with discretion. Familiar with HR policies and procedures, ensuring compliance and promoting best practices within the organization.

Effectively engaged with customers through in-person interactions, phone conversations, and email correspondence, ensuring exceptional service and satisfaction. Cultivated strong relationships with coworkers, demonstrating adaptability and teamwork within a dynamic office environment. Interacted with incoming freshmen and transfer students, facilitating the distribution of RamCards and providing support during their transition. Assisted in the secure and efficient collection of payments from drop-off boxes across the Colorado State University campus, ensuring accuracy and timeliness.

Monitored class discussions to understand course material and effectively addressed student questions, enhancing their comprehension and engagement. Collaborated with teammates to host review sessions, ensuring students were well-prepared for upcoming exams. Graded approximately 150 discussion posts and 30 papers within a week using Canvas, providing timely feedback to help students maintain and improve their grades. Advanced from PSY 100 to PSY 210 and subsequently to PSY 320, demonstrating a solid grasp of psychology concepts and increasing levels of responsibility