Crm Lead Creative Producer
Current• Led creative production on an average of 50 CRM channel projects by leading kickoffs, project schedule setup, resourcing and managing leadership review.• Increased cross-functional collaboration with the product team by 20%, assisting in new in-app product development, design and execution, adding a 163% YOY increase in in-app deliverables.• Manage resourcing of all CRM projects across writers, designers, external agencies while working closely with marketing managers, legal teams, and product managers.• Oversaw the end-to-end translation process for Instacart's CRM campaigns, ensuring accurate and culturally relevant content across multiple languages and regions, leading to improved customer engagement and satisfaction.• Partnered with department heads and team leads to streamline the migration of the internal legal team onto Monday.com, ensuring a seamless adoption and integration of the tool department-wide, achieving a 25% reduction in time spent during legal review.• Contributed to a doubled iGTV, growing from $208M to $538M