Katelyn Cooley Email & Phone Number

Scottsdale, Arizona, United States

Preparing all event documentation (including diagrams and event orders) by working with clients ensuring high level of service throughout pre-event, event and post-event phases for groups of all sizes while maintaining a positive client relationship and assisting with any larger groups while they are on property. Effectively communicating to all property departments any necessary information needed to successfully execute the needs of the group. Monitoring all contractual agreements pertaining to the group including food and beverage, guest rooms, and any concessions that may have been noted. Identifying challenges associated with groups and determining how to best work with the property staff and customer to solve these challenges, developing alternative solutions when necessary.

Scottsdale, Arizona, United States

Preparing all event documentation (including diagrams and event orders) by working with clients ensuring high level of service throughout pre-event, event and post-event phases for groups up to 75 attendees, mainly business with some social, while maintaining a positive client relationship and assisting with any larger groups while they are on property. Effectively communicating to all property departments any necessary information needed to successfully execute the needs of the group. Monitoring all contractual agreements pertaining to the group including food and beverage, guest rooms, and any concessions that may have been noted. Identifying challenges associated with groups and determining how to best work with the property staff and customer to solve these challenges, developing alternative solutions when necessary.

Scottsdale, Arizona, United States

Provided all guests, in-person & over the phone, with friendly, accurate, and efficient service. Conducted quick resolutions to any issues that developed on property without having to escalate the situation to a manager. Maintained organization at the front desk and gift shop, tracking inventory in both areas, notifying managers of what is needed.

Parkerburg, West Virginia

Handled closing of the nightly financial reports, auditing guest accounts and notifying the correct department of any discrepancies. Prepared guest room assignments and amenity requests for the upcoming day. Ensured guest satisfaction for the duration of the guests stay along with maintaining familiarity with all hotel facilities (Outlet information and Specialty Packages offered) to upsell to guests.

Morgantown, West Virginia

Handled the event set-up, food and beverage, AV / tech support and tear-down for all groups. Served as the point of contact for clients during small events (75 max ppl) and assisted the point of contact during larger events (140 max ppl) resolving any issues that may have come up during an event.

Morgantown, Wv

Delivered food to various locations throughout Morgantown in a safe, timely, and accurate manner. Performed other assigned workstation duties including making quality products, preparing ingredients and taking orders. Provided quality customer service through positive and professional interactions with customers in person or by phone. Learned to thrive in a fast pace work environment.

Morgantown, West Virginia

Checked out customers as quickly as possible while still giving them a quality experience through interactions and conversations.