Katelyn Derus Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Provide the steps of service efficiently. Ensure to greet guests, take their order, and deliver their food in a timely manner. Responsible for training new servers and teaching them about our location and how to best serve our guests. During peak shifts, such as during sporting events, responsible for over 75 guests in the dining room area.

Milwaukee, Wisconsin, United States

Worked in a fast-paced and high-volume location, serving hundreds of customers during peak shifts. Demonstrated my ability to multi-task by taking multiple orders from different customers at once. As bar lead, was responsible for training new bartenders and assisted all staff in resolving issues behind the bar. Able to learn an extensive cocktail menu and recipes quickly. Consistently had the highest nightly sales because of my ability to upsell. On our busiest night I had $5,000 in sales, which was a quarter of the total sales for the night.

Milwaukee, Wisconsin, United States

Only member of staff on during the shift. Provided strong customer service, by engaging with customers and being attentive to their needs. Closed bar down by myself. Duties included: cleaning and sanitizing dishes and surfaces, as well as restocking all beverages for the next shift. Responsible for counting the till at the end of shift, locking up and setting the security system.

Waukesha, Wisconsin, United States

Completed a Guest Survey to determine the client’s needs, helped them choose a vehicle that fit their needs, and went with them to test drive the vehicle. Discussed features of the vehicle, especially those that were important to them. Presented numbers and pricing worksheets. Worked with the client to ensure it met their budget. If the numbers and price were not within their budget, working with them to get more money for the down payment or extended the loan terms, to be within their budget. Met personal sales goals and exceeded expectations as a new sales consultant. Sold four vehicles during my first week on the sales floor.

Alexandria, Virginia

Received all business leads for catering and group sales. Being the first point of contact for potential business, I would qualify leads, direct them to the correct department and staffer, according to their market segment. Demonstrated my attention to detail when calculating group pick-up for room blocks, as well as calculating commission owed for third party agencies. Responsible for creating and implementing a new social media strategy for the hotel. Created themed campaigns, such as weekly staff spotlights and worked with restaurant management to create special menus for events held at the property and shared them on social media. These social media campaigns led to a greater social media presence and helped to increase business for the property.

Greater Milwaukee Area

Face of the hotel at the front desk. Assisted guests with any and all needs, including making room reservations, as well as scheduling dinner reservations and coordinating transportation. Focused on making sure guests have a great experience and if there were issues with their stay, doing everything possible to resolve them. Responded to calls and spoke with guests to learn the details of their visit. Up sold room types and packages to guests, averaging two per day, to ensure their stay was more enjoyable. Set personal weekly enrollment goals for the hotel rewards program, to enroll one guest daily, and consistently met those goals.

Washington D.C. Metro Area

Spoke with potential guests to understand the details for their visit, made reservations and assisted them with their needs and special requests. Made sure to have a positive attitude through smiling with my voice. Through developing a rapport with our guests, they reserved larger suites than they originally planned. Set a personal goal to reserve two level nine suites daily, which were the nicest suites available, and consistently met those goals. Led my team by reserving an average of five or more packages per week, which created the most revenue in the department on a monthly basis. Created the most revenue or booked the most packages in the department for six of the seven months I was there.

Washington D.C. Metro Area

Began as a Sales Associate and as a result of my passion for customer service and my ability to take initiative, I was promoted to Sales Lead; a member of the management team, after a few months. Led my team by exceeding credit card enrollment goals of thirty or more per month. Increased sales by cross selling to clients to surpass revenue goals, through communicating and understanding our client’s needs.Drove results through taking the initiative to train the staff with new strategies to increase our revenue and reach our monthly goals. Delegated tasks to ensure the store ran smoothly.

Springfield, Virginia

Called donors of our clients to serve as liaison between the Director and major donors to schedule meetings. Consistently scheduled the most meetings in the company, averaging seven every week, which led to a high number of donations. Set fundraising goals, prepared presentations for donors, as well as maintained contact with them in regards to their meetings. Facilitated fundraising conversations between political candidates and prospective donors to broaden support outside of their constituency.

Washington D.C. Metro Area

Responded to constituent inquiries and directed the caller to the correct staffer. Organized constituent’s information and comments into Intranet Quorum, the constituent database. Improved my written communication skills through drafting cosponsor and constituent letters

Washington D.C. Metro Area

Developed strong communication skills by talking with over fifty constituents daily through phone calls, e-mail, and voicemail. Actively listened to citizens’ concerns and logged issues into the appropriate categories. Represented the RNC’s views and relayed important messages to the appropriate staffer or department