Katelyn Dotson Email & Phone Number

Cottonwood, Az, Us

Meeting with pet owners to gather pertinent pet care information and discuss pet sitting duties.Providing pets with food and fresh water.Administering medication to pets according to the instructions provided by pet owners.Cleaning out litter boxes, cages, and aquariums, as well as changing rodents' beddings.Exercising pets as needed, which includes taking dogs out for regular walks.Grooming pets as required, which include bathing them, cleaning out their ears, brushing their teeth and coats, and trimming their nails.Providing regular updates to pet owners, which include communicating with them telephonically or via email as well as sending video clips and photos.Promptly notifying pet owners of pet illnesses or injuries that may occur.Accompanying pets to the veterinary for check-ups or vaccinations.

Dahlonega, Ga, Us

Cumming, Georgia, Us

Baltimore, Md, Us

Providing analytical, technical and administrative support, for the Hearing Office Local Area Network system.Perform expert troubleshooting and service of automated data processing (ADP) systems.Maintain responsibility for oversight, management and maintenance of ADP systems in a multi-operating system environmentProgramming and processing, as well as administration and management of word processing, data processing, telecommunications, local area network, batch processing, database management/programming, electronic spreadsheet processing/programming and security.Primary responsibility over systems operations and automated case processing within the office.Conduct installation, configuration, upgrades and troubleshoot HO locally purchased/regionally approved ITS hardware and software as well as peripherals.Provide instructions on network use.Oversee the disposition of all hardware and software in compliance with existing directives for excessing equipment.Maintain records of all systems related equipment including the temporary and or permanent transfer of hardware.Support policies and procedures to ensure information systems reliability and accessibility, and to prevent and defend against unauthorized access to systems, networks, and data.Support risk and vulnerability assessments of planned and installed information systems.Provide training and technical support to end-users that have been assigned laptops for local and/or remote use.Perform daily backup and periodic purging of user files and documents on the system to avoid system saturation.

Robins Afb, Ga, Us

Administer desktop client support and provide customer service support to 3200 customers. Install and maintain hardware and act as equipment custodian for Information Technology assets, in accordance with applicable Air Force Instructions. Ensure suspense(s) and appropriate worksheets and reports are completed in a timely fashion. Train new personnel on workplace safety, job safety and detailed explanations of procedures. Evaluate and report to management on overall computer security program to include security plans, procedures, training and risk analysis. Provide training assistance to customers on programs and features related to Windows and Air Force applications.

New Haven, Ct, Us

Provide onsite and remote design, deployment and support of document management services to end users and re-sellers. Install IIS web application on Windows Server (2008/R2, 2012) Infrastructure. Developing both client/server and next generation web based document access solutions. Preform business analysis and needs assessments to partners and customers to improve business workflow. Write custom SQL queries, views, procedures and processes based on the needs of the client. Maintenance of existing code base, resolving defects and bugs as reported. Authoring knowledge-base and tech tip articles to offer self-help for customers.

Herndon, Virginia, Us

Provide telephone support to end-user community on hardware, software and network related problems, questions, and use; documented in Remedy (web-based). Guide users through troubleshooting steps to determine problem and classify level, priority and nature of the problem. Dispatches field engineers from appropriate teams to perform hands-on maintenance. Provide updates, status, and completion information to supervision. Document job details in request tracking system, as well as communicate details with customers. Responded to oral and written requests by communicating with project managers on a daily basis. After hours assistance on PKI related issues.

Charleston, South Carolina, Us

Documented all phone calls and walk-ins to the help desk using Service-Now for ticketing purposes. Citrix XenApp troubleshooting experience to include: internal systems SLX and SAP, as well as Microsoft Office products. Installed, repaired, maintained, and upgraded user’s computers and peripherals. Microsoft and Apple platforms maintained from initial issue to retirement. Maintained and managed Altiris imaging server for new PC deployments. Created and managed all new user network accounts for on-site and remote employees using Microsoft Active Directory. Ran lunchtime 'Lunch and Learn'; Microsoft Office, Service-now, MacBook exchange training, VPN training.

Randolph Afb, Tx, Us

Managed networked computers used by over 3500 employees. Install, repair, maintain, and upgrade desktop and laptop computer software/hardware. Preformed maintenance on printers and other peripheral devices. Manually loaded Windows operating systems on over 500 desktop machines. Drafted, developed and delivered as the lead on-site for all training sessions to include mobile devices, operating system upgrades, and active directory. Attended and lead 12 IT forums, conferences, and networking events. Responsible for preparing, loading, documenting and testing desktop and network-developed applications for deployment, staff training, and inventory. Managed and created more than six thousand network user accounts using Microsoft Active Directory. Experienced with running anti-virus software and countermeasures.