Trained to provide telephone customer service to Manulife Bank clients.Areas trained in: > Day-to-day banking > Investments > Mortgages> Loans/Line of credits > Premier Advisor Support

As a senior support representative, I am working with our customer service representative to coach on banking processes, provide excellent customer service to our clients, and to be able to escalate files when needed. I am also responsible for our monthly analysis of our interactions which includes: > Data collection from Excel > Design and create Power BI reporting for our stakeholders> Create and delivery monthly meetings to our stakeholders> Provide a different insight of learning and growing> Work on high trends and collaborate with teams on process improvements> Complete time studies > Continue to measure process improvement

Store level at Sobeys, I currently work as a Supervisor and as a cash office clerk. My supervisor duties would include:> supervising 5-10 people during the shift > ensuring that breaks are covered > extra cashier for the customers> provide excellent customer service > provide a supportive team work environment As cash office clerk my duties would include: > Follow cash handling rules> balancing the income of the store> knowledge of all computers on the front-end> extra cashier for the customer> provide a supportive communication link with the supervisor on duty.> Control the cash/lotto on the front-end at the time of the shift. As a cashier I provide> excellent customer service> knowledge of products in the store> knowledge of Air Miles (loyalty collector card)> provide help to customers with extra needs

For four months I worked with the advertising team at Sobeys Head Office. I learned the software of Adobe and created an ad portfolio of Sobeys from the last ten years. I also edited all the photos of products that went into all the flyers across the Maritimes.

I worked in the accounting department for three months.My duties included: > inputting invoices using SAP > checking invoices using SAP > data entry for accounting