Katie Heller Email & Phone Number

Denver, Co, Us

Louisville, Colorado, United States

Louisville, Colorado, United States

- Design various technical, corporate, and compliance eLearning’s through the use of Articulate360.- Manage Sierra Space's Learning Management System (LMS), Cornerstone, overseeing user access, certifications, transcripts, training rosters, and system maintenance. While also effectively managing the department’s email inbox to ensure timely communication and resolution of inquiries.- Manage the department’s service ticketing system to promptly address and resolve employee inquiries, issues, training requests and badge permissions.- Coordinate all corporate and technical instructor-led trainings and act as the point of contact for training participants and vendors.- Generate customized reports of employee training data upon request. - Managed strategic LMS catalog consolidation initiative, successfully reducing catalog items from 3,400 to 1,300, resulting in improved organization, ease of use, and simplified user experience.- Updated the LMS catalog naming convention, ensuring consistency and clarity across all training materials, resulting in improved searchability, ease of navigation, and enhanced user experience.

Denver Metropolitan Area

- Delivered exceptional customer service to 2,000 warehouse associates and 50 leaders through day-to-day HR questions, and inquiries, and guided to the right resources, policies and procedures to ensure quality and timely solutions.- Identified opportunities for improving metric gaps on daily, weekly, and monthly reports regarding attendance, attrition, engagement, labor assumptions, etc., and recommended action items at site and regional levels.- Promoted positive employee relations through identifying trends, evaluating data and anecdotes, and leveraging employee feedback through engagement mechanisms.- Influenced stakeholders cross-functionally to implement HR ideas and strategies that align with corporate goals, foster organizational growth, and enhance employee experience.- Leveraged change management expertise to guide leaders through transformational coaching, fostering problem-solving acumen and effectively mediating conflict resolution to align team dynamics with organizational goals.- Conducted complex employee relation investigations on a regular basis regarding discrimination, harassment, sexual misconduct, violence, safety, retaliation, drug and alcohol use, timecard/wage discrepancies, etc.- Trained all Mountain Region HR representatives on employee relations budgeting best practices.- Led and facilitated the training for ‘Customer Service Excellence’ to the HR Mountain and Canada Regions.- Demonstrated frugality by scrubbing, inventing and sustaining a new Employee Relations budget tracking system that led to a reduction in a budget unfavorable of $19k (12%) in Q1 to a favorable $72 (<1%) in Q3 2021.- Project managed the implementation of $500k+ worth of warehouse structural and interior design improvements.Top 3 Amazon Leadership Principles via manager and peer feedback: Deliver Results, Ownership, Bias for Action.

Midland, Michigan, United States

- Analyzed survey data to identify trends for improvement opportunities within the Early Career program; provided suggestions for future global marketing and recruitment efforts; based on data findings, compiled best practice for the implementation of an employee referral program- Analyzed survey data and discovered employer branding anomalies contributing to candidates' primary frustration; spearheaded resolution efforts by discovering increased transparency opportunities within Workday communications to candidates - Researched best practice and compiled findings to implement a candidate satisfaction survey in January 2021 through new vendor; analyzed integration of employee lifecycle pulse surveys - Designed and created Early Career program testimonials to be used within talent marketing and recruitment efforts (i.e. social media platforms and company events)- Developed and managed communications for the Early Career Enrichment Series; analyzed data from each session to measure the overall effectiveness of series; designed exit survey that was sent out to determine overall success of virtual internship/co-op experience & series; analyzed data to implement improvements for future internship/co-op experiences

Mount Pleasant, Mi

- Advised, planned and developed the execution of a 3-day conference for over 300 students and staff- Performed a variety of logistical, organizational, outreach, recruitment, training and development duties

Mount Pleasant, Mi

- Communicate with other office staff, faculty and office visitors to convey accurate department information - Arrange all of the Dean’s weekly schedules, appointments, and travel arrangements to ensure time, efficiency and costs- Perform general office duties, such as office up-keep, document organization and inventory

Mount Pleasant, Mi

- Lead, managed, trained, mentored staff members and coordinated the logistics to ensure positive experience for everyone- Developed a curriculum for an introspective approach for helping other students find their leadership style and purpose

Acme, Mi

- Cycled between recruitment, benefits, compensation, training and development, and generalist divisions- Managed the hiring and on-boarding process for H2B and J1 foreign labor workers from 8 countries - Revamped training materials focusing on diversity and inclusion, safety and workplace harassment - Designed and implemented a new revenue enhancement package incorporating 5 departments, expecting to generate $50,000+ within the first year

Ann Arbor, Mi

- Reconfigured database to efficiently manage company job descriptions and make information more accessible - Created a 20-page standard operating procedure PDF for the on-boarding of Domino’s strategic leaders - Documented 10 standard operating procedures for 16 supply chain centers to decrease costs and increase efficiency - Designed new organizational approach for storing and recording departments documents, procedures and information

Mount Pleasant, Mi

- Managed a district wide background check and fingerprint database - Addressed and resolved difficult situations involving individuals in a composed and responsible manner- Collaborated with coworkers to plan and execute various day-to-day situations

Bachelor Of Science In Business Administration, Human Resources Management/Personnel Administration, General, Senior

Activities and Societies: Leader Advancement Scholar, Sarah R. Opperman Leadership Institute, Special Olympics of Michigan, Alpha Kappa.

Study Abroad, Cultural Studies, Gpa: 4.0

- Studied international marketing and human resources approaches, as well as the influence of European fashion - Became elementary level.

High School Degree

Activities and Societies: Softball, Basketball, Volleyball, Student Council, National Honors Society, National Technical Honors Society.