The owner of 5 Hour Energy owns various companies both domestically and internationally. In this role, I would manage a team to help assist and troubleshoot the various items that would present itself with this interesting and very unique dynamic. With the ranging companies I developed a plethora of skills and continue to grow substantially within my career. ● Managed delivery of end user support for workstations, laptops and mobile devices operating within various client and server environments ● Oversee and coordinate Service Desk operations that supported multiple and very diverse companies ● m365 - Sharepoint Administrator, Exchange Administrator, Endpoint Administrator, Intune Administrator, Compliance Administrator, Security Administrator ● Assisted in User migration from onPrem to the Cloud ● Maintain scheduling for staff and implement a work from home rotation ● Improve training, prepare and distribute detailed documentation and enforce processes ● Develop solutions for major and/or recurring problems ● Obtain and manage the relationships between the business and the (50+) vendors ● Troubleshot the level II hardware and software issues that arose ● Traveled to multiple locations to setup the company, or troubleshoot hardware onsite ● Configured the phone system, pager systems, mobile handhelds, scanners, user accounts, software, and hardware configurations for every new or existing company ● Configure DNS records for all 15+ companies - using CSC & GoDaddy ● Effectively communicate and bring together the multiple IT Departments

● Manage and maintain a Cireson Ticketing System ● Document troubleshooting steps ● Create and maintain Knowledge Base Articles ● Order and procure equipment and stock ● Work onsite troubleshooting systems and equipment ● Develop training for new technicians ● Deploy and maintain network printers, software, and hardware

Logicalis was a managed service provider. The accounts I supported: Briggs and Stratton, Madison Square Gardens, Anne Arundel, Greenway Responsibilities: ● Manage tickets within Service Now, Jira, U.Connect, and ManageEngine ticketing systems. ● Provide support for Microsoft operating systems and products. ● Create and manage users Exchange profiles. ● Create user profiles and manage rights through Active Directory and Google Administration. ● Create and manage Phone Profiles through Cisco UCCX. ● Troubleshoot Citrix connectivity and user profile management. ● Compile knowledge and create documents for a knowledge database. ● Manage purchasing and troubleshooting to mobile devices and tablets. ● Provide support troubleshooting with modem and router difficulties. ● Managed and trained new individuals within the Ambassador Program. ● Remote into user’s computers and troubleshoot their incidents in a timely matter. ● Created, maintained, and hosted weekly meetings.