Contact Center Specialist
CurrentI am currently working as a Contact Center Specialist for UPMC – A health plan as well as doctors’ offices and hospitals in the Southwestern Pennsylvania area. My duties include, but are not limited to, answering the phone to schedule patient’s appointments for multiple Orthopedic offices, collect the required Workman’s compensation and/or Auto Accident information from the patient and/or case manager so the office can bill accordingly, as well as contact patients to obtain this information if needed.