• Effectively ensures members are connected to appropriate specialists and/or enrolled in the correctprograms, based on member’s needs and eligibility.• Educate callers on self-service resources available to them and on their responsibilities regarding theirhealth care coverage• Demonstrate knowledge of applicable health care terminology (e.g., medical, dental, behavioral,vision)• Compassionately own problem through to resolution on behalf of the member in real time or throughcomprehensive and timely follow-up with the member.• Advocate for the member and/or caller by making the interaction hassle-free. Some examples wouldinclude contacting providers, pharmacies, or ancillary providers.

• Strong focus on good customer service delivery• Solid skill at patient registration procedures• Strong telephone and communication abilities• Good knowledge of medical terminology• Understands patient confidentiality and HIPAA rules• Excellent data entry and patient interviewing skills• Clear understanding of insurance options that are available to patients• Strives to make patient registration process as pleasant as possible• Excellent interpersonal skills

• Managed receptionist area, including greeting visitors and responding to telephone and in-personrequests for information.• Verify insurance coverage and assist the billing department with processing claims• Assist patients with re-scheduling appointments and other scheduling issues• Collect co-pays and other fees required prior to the office visit or treatment• Schedule appointments and confirm appointments days in advance• Answer multi-line phone system and take appointments or direct calls to the appropriate party

• Responsible for all incoming and outgoing correspondence.• Managed daily office operations and equipment maintenance.• Routed agreements, contracts and invoices through the signature process.• Managed the daily calendar for owner.• Created and maintained spreadsheets using advanced Excel functions and calculations to developreports and lists.• Handled all media and public relations inquiries.• Managed receptionist area, including greeting visitors and responding to telephone and in-personrequests for information.• Automated office operations, managing client correspondence, record tracking and datacommunications.• Received and screened high volume of internal and external communications, including email and mail.• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary andscheduling appointments.• Created weekly and monthly reports and presentations.• Organized files, developed spreadsheets, faxed reports and scanned documents.