• Responsible for scheduling of test center personnel and coordination of confidential materials and other resources • Generated monthly and ad-hoc reports for management utilizing Temple’s ERP system• Assisted with hiring, and training new hires in their role as Test Proctor • Maintained invoices / deposit records from testing vendors for the Test Center• Implemented and maintained appropriate procedures for testing programs• Assist with preparation of audit workpapers, and compile support for various department procedures / controls as requested by auditors • Support leadership with annual budgeting, forecasting and various ad-hoc financial reporting • Manage payroll for all Test Center employees • Develop formal process documentation to drive process improvements for Test Center staff • Served as one of the primary coordinators and points of contact for standardized test agencies and contracted proctors for all issues relating to scheduling and administration of national testing • Created and led staff trainings on policies and procedures set by both the university and individual testing vendors • Plan and implement development plans for all workers within my purview and lead annual performance review sessions with direct reports • Review, track, and document compliance with mandatory and non-mandatory training and work assessments• Coordinate employee onboarding including training, paperwork, and creating and maintaining employee files throughout their time of employment

• Administered and proctored both computer-based and paper-based exams • Assisted leadership with tracking profits and losses for the fiscal year• Maintained test security based on national standards set by The National College Testing Association, as well as specific vendor-based standards• Assisted in the training of new hires in their role as Test Proctor• Maintained daily logs of Test Center visitors, and assisted in their navigation of the center• Received, handled, and stored sensitive information in accordance with university-based policies and procedures

• Promoted to manager from associate within one year of working for the company• Maintained and enforced federal and state safety regulations in accordance with the law • Responsible for work schedules, assignments, and production sequences to meet both production and revenue goals set in accordance with corporate standards • Managed employee attendance, shift records, and payroll• Maintained operations data, such as time, production, cost records, and generated ad-hoc management reports of cost / production results• Assisted with personnel actions, such as hirings, evaluations, promotions, and terminations