• Provide consulting/security services to the public and commercial markets with broad capabilities in management, technology, and risk consulting.• Use client-prescribed systems and hardware to perform research and account actions as necessary.• Collect and perform weekly reports of risk incidents and on-going use of government security database systems. • Send and receive direct correspondence with users regarding actions necessary to resolve any interruptions to system… Show more • Provide consulting/security services to the public and commercial markets with broad capabilities in management, technology, and risk consulting.• Use client-prescribed systems and hardware to perform research and account actions as necessary.• Collect and perform weekly reports of risk incidents and on-going use of government security database systems. • Send and receive direct correspondence with users regarding actions necessary to resolve any interruptions to system access.• Handling security access requests for customer access to multiple government and client-prescribed security database systems. Show less

• Provide consulting/security services to the public and commercial markets with broad capabilities in management, technology, and risk consulting.• Use client-prescribed systems and hardware to perform research and account actions as necessary.• Collect and perform weekly reports of risk incidents and on-going use of government security database systems. • Send and receive direct correspondence with users regarding actions necessary to resolve any interruptions to system… Show more • Provide consulting/security services to the public and commercial markets with broad capabilities in management, technology, and risk consulting.• Use client-prescribed systems and hardware to perform research and account actions as necessary.• Collect and perform weekly reports of risk incidents and on-going use of government security database systems. • Send and receive direct correspondence with users regarding actions necessary to resolve any interruptions to system access.• Handling security access requests for customer access to multiple government and client-prescribed security database systems. Show less

•Conduct and perform technical troubleshooting; Using technical expertise and knowledge of government agency systems to navigate security menus and assisting clients with the use of these systems. •Communicate live with clients; Providing high-quality technical analyses and support to allow for effective use of government agency systems.•Efficiently resolving client errors, servicing errors, technical troubleshooting, and other issues relating to software and network connectivity… Show more •Conduct and perform technical troubleshooting; Using technical expertise and knowledge of government agency systems to navigate security menus and assisting clients with the use of these systems. •Communicate live with clients; Providing high-quality technical analyses and support to allow for effective use of government agency systems.•Efficiently resolving client errors, servicing errors, technical troubleshooting, and other issues relating to software and network connectivity. •Managed end-user accounts as a systems security administrator, ensuring that clients have proper system access and user permissions to allow for seamless use of government agency systems. Show less

Contractor supporting a federal government client with Coronavirus relief efforts.Responsibilities include but are not limited to: • Providing applicants and borrowers with assistance and responding to their inquiries. • Readiness to receive in-bound calls in mass, and perform out-bound calls when directed. • Ability to properly troubleshoot and resolve technical difficulties accessing client-prescribed technology systems put in place for borrowers. • Assistance in… Show more Contractor supporting a federal government client with Coronavirus relief efforts.Responsibilities include but are not limited to: • Providing applicants and borrowers with assistance and responding to their inquiries. • Readiness to receive in-bound calls in mass, and perform out-bound calls when directed. • Ability to properly troubleshoot and resolve technical difficulties accessing client-prescribed technology systems put in place for borrowers. • Assistance in understanding application processes, explaining/assisting filling out required documentation, and answering inquiries about application statuses. • Using in-depth knowledge, client-provided scripts and databases to answer inquiries, examine complex issues, and provide solutions or necessary actions to unresolved issues. Following proper escalation procedures to the appropriate management sources as needed. Show less

Trained and mentored staff members in customer service, cash handling, and company policies.Operated and trained employees on POS system functions for smooth front-end operations.Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns.Monitored cashier performance and implemented corrective action or additional training.Greeted customers, anticipated needs, and offered superior customer service.Planned for… Show more Trained and mentored staff members in customer service, cash handling, and company policies.Operated and trained employees on POS system functions for smooth front-end operations.Addressed escalated customer complaints and restored customer satisfaction with timely resolution for diverse concerns.Monitored cashier performance and implemented corrective action or additional training.Greeted customers, anticipated needs, and offered superior customer service.Planned for upcoming store-wide events impacting the department. Supporting store promotions and sales initiatives with knowledgeable advice and team contributions. Show less