Katelyn Sims Email & Phone Number

Atlanta, Georgia, United States

• Evaluate and score calls using Calabrio and EPIC
• Lead new hire training to ensure they have a successful onboarding experience
• Develop, maintain, and improve training curriculum and materials using Microsoft and ScreenSteps
• Assess the effectiveness of training through Quality Assurance reports
• Ensure that each call center employee receives feedback on their performance and progresses toward targets on at least a monthly basis
• Daily and monthly analysis of call center employee performance

Boston, Massachusetts, United States

• Communicated with team members and management to create an efficient and welcoming work environment
• Managed daily operations and customer interactions in a fast-paced environment.
• Resolve customer complaints

Mesa, Arizona, United States

- call patients to prepare them for their virtual appointments- take vitals for in-person appointments- coordinate communication between psychiatrists and patients- perform EKGs, drawing blood, and injections

Oxford, Mississippi, United States

• Communicated with team members and management to create an efficient and welcoming work environment
• Managed daily operations and customer interactions in a fast-paced environment.
• Resolve customer complaints

Gilbert, Arizona, United States

• Communicated with team members and management to create an efficient and welcoming work environment
• Managed daily operations and customer interactions in a fast-paced environment.
• Resolve customer complaints