Katelyn Sims Email & Phone Number

Atlanta, Georgia, United States

• Evaluate and score calls using Calabrio and EPIC• Lead new hire training to ensure they have a successful onboarding experience• Develop, maintain, and improve training curriculum and materials using Microsoft and ScreenSteps• Assess the effectiveness of training through Quality Assurance reports• Ensure that each call center employee receives feedback on their performance and progresses toward targets on at least a monthly basis• Daily and monthly analysis of call center employee performance• Make recommendations to the Contact Center Supervisor

Boston, Massachusetts, United States

• Communicated with team members and management to create an efficient and welcoming work environment• Managed daily operations and customer interactions in a fast-paced environment.• Resolve customer complaints

Mesa, Arizona, United States

- call patients to prepare them for their virtual appointments- take vitals for in-person appointments- coordinate communication between psychiatrists and patients- perform EKGs, drawing blood, and injections

Oxford, Mississippi, United States

• Communicated with team members and management to create an efficient and welcoming work environment• Managed daily operations and customer interactions in a fast-paced environment.• Resolve customer complaints

Gilbert, Arizona, United States

• Communicated with team members and management to create an efficient and welcoming work environment• Managed daily operations and customer interactions in a fast-paced environment.• Resolve customer complaints