Katelyn Grande Email & Phone Number

Jacksonville, Florida

• Prepare and facilitate trainings per client request for their Employee and/or Student Assistance Programs.• Work directly with Sales & Marketing team and local Jacksonville office.• On-site representative at corporate business Health Fairs presenting services, products and answering all inquiries.

Jacksonville, Florida

• Negotiated, collaborated and communicated with 15+ vendors and other organizational departments to maintain professional relationships.• Led new vendor implementations and audits such as Lincoln 401k and dependent audit.• Analyzed, prepared and compiled HR data and statistics to report on benefits, payroll and other HR programs and their effectiveness. • Educated all employees on their benefits, reviewed documentation and enrolled all new hires (60+ bi-weekly) and employees with qualifying life event changes in their benefits.• Managed data integrity; ran quality control reports and corrected data. Troubleshot any system errors and coordinated with IT partners to develop solutions to problems. • Developed training materials and job aides for position and departmental procedures. Created process improvements for HR related procedures and implemented new strategies.

Jacksonville, Florida

• Coordinated all on boarding of new employees for organization and staff development programs. • Facilitated classes and workshops including New Employee Orientation (30-60 employees) bi-weekly. • Organized class materials, ensuring that all required new employee processing work was completed. Assigned all regulatory training and tracked completion rates, and collaborated with other departments. • Led logistics and coordination of Job Profiling & Competency Modeling project for organization. • Developed training materials and effectively presented to employees at all leadership levels.• Regularly identified and implemented changes to improve programs and orientations. • Liaison for all Human Resources partners and vendors including Wellness, Employee Health, Recruiting and managed the Employee Assistance Program ‘Health Advocate’s’ contributions to the organization.• Supervised, recruited, and developed all volunteers and interns within department.

Jacksonville, Florida

• Advocated for patients, investigating their complaints and concerns. Collaborated with other disciplines at all leadership levels to ensure all concerns were addressed in a timely and professional manner. • Served as the liaison between patients and hospital in order to provide and collect information, educated patients on their rights and responsibilities, enforced and interpreted policies and procedures, investigated and resolved patient complaints and offered services to improve patient satisfaction. • Collected data, channeled information to appropriate staff, and developed training materials for staff with an emphasis on techniques to work through difficult/challenging patient and family interactions. • Spearheaded organizational response to Total Care Clinic medical home establishment challenges working with Hospital Administration and Management to identify solution-oriented initiatives that enabled staff to effectively address patient concerns in compliance with hospital policies and procedures.• Assessed, documented, evaluated, and made recommendations concerning hospital services to make maximum use of institutional resources.

Jacksonville, Florida

• Primary responsibility included patient satisfaction improvement projects and staff promotion on overall quality of care. Projects included development of campus maps and directories, digital signage, department re-design project (images, discharge callbacks, staff training materials, staff recognition board, and patient interviews for nurse, physician, and tech evaluations on service).• Collaborated with leaders of the ED Satisfaction Team and participated in leadership meetings.• Provided support to the Director, Nurse Managers & Chest Pain Center Coordinator for accreditation.

Jacksonville, Florida

Jacksonville, Florida Area

•Served as a childcare provider for children ages 3-11 years old.•Assisted children with homework, create daily activities, and instill fundamentals taught throughout the school day.•Transported children to and from their extracurricular activities.•Developed relationships with students to better understand learning abilities to further their education.

Jacksonville, Florida

Bachelor Of Science In Health Administration

Activities and Societies: UNF Student Government, Dance Marathon Organization, Zeta Tau Alpha, Health Administration Student Association.

Education record

Activities and Societies: Editor-in-Chief Yearbook (2006 & 2007), National Honor Society