Katelyn Gregory Email & Phone Number

Rocklin, California, United States

Sacramento, California, United States

As a team lead I balance operations, people development and hiring and staffing needs. Day-to-day operations can vary but the primary goal is to ensure my team is set up for success by providing them with the tools like proper training, supplies and a safe working environment.In market I help interview, select, onboard and train a team of Customer Advocates with a focus on long term employee development. Advocates are provided a monthly KPI report via tableau and it is my responsibility to coach each area of focus individually. Areas of focus can flux quarterly depending on current market needs but there is always a primary focus on customer experience and safety drive score. I currently own the development of ten direct reports but assist and oversee a staff a of 40 including three salaried leaders. My position relies heavily on strong communication with additional departments such as logistics, quality control, customer care and outside vendors. Building relationships with business partners can be challenging in an online based company but the contacts and collaborations I have made is one of my favorite parts of this position. In addition I have experience with: Homebase, Workday, Salesforce, Tableau, Motive, Wex Clearview, G-suite and Greenhouse

Houston, Texas Area

Working as a Senior Advocate in market operations makes me the go to problem solver for my team of lot attendants and customer advocates. I began my Carvana career three years ago; since then I have become a subject matter expert on the Carvana customer journey. This allows me to guide advocates to provide the ideal customer experience by either finding solutions or creating tailored deliveries on the driveway. I also manage a wide array of day to day operations that keep the hub running smoothly. This includes inventory management, hauler fleet management, compliance audits, and day of delivery scheduling. Each of these responsibilities are interdependent and hub success relies on them running effectivly. Throughout my career with Carvana I've been able to work in some of the biggest markets across the company including Philadelphia, PA and Houston, TX. I've always enjoyed learning different approaches and offering an outside perspective to help improve the customer and hub experience.

Philadelphia, Pennsylvania, United States

Always focused on managing the customer experience and creating an engaged team. I developed talent by leading from the front. I ensured my team had in depth knowledge of merchandise trends, the ability to read customer cues, and detailed knowledge of the systems and processes required for great results.The business required a heavy focus on merchandising and marketing. I constantly updated and moved products to drive sales with best selling items and new fast fashion merchandise. I maintained a clean, marketed, and easily shop-able store that helped drive sales to meet daily and weekly goals. I was dedicated to creating a best in class experience for customers. Other management responsibilities: business analytics, inventory management, staffing & recruiting, asset protection, scheduling, and budget