Katelyn (Bennett) Henkens Email & Phone Number

Remote

• Promotion after my internship to a part-time role.
• Established a new KPI reporting process for Chicago HQ and Beaverton, OR project management team
• Collected and maintained KPI criteria updates in Smartsheet for five CBRE stakeholder groups across three Nike office locations
• Coordinated meetings between CBRE teams and Nike campus leadership to maintain the quarterly reporting cycle

Portland, Oregon, United States

• 10-week internship for CBRE's global workplace services at Nike's world headquarters in Beaverton, OR. Sustainability Global Center of Excellence
• Led a research project to understand CBRE and Nike's workplace sustainability goals
• Conducted 25+ interviews with CBRE and Nike stakeholders and analyzed data
• Developed and presented recommendations to CBRE senior leadership that will be used to inform Nike's 2030 workplace sustainability strategy Service Line Gap Analysis
• Conducted 10+ interviews with CBRE's various business lines (e.g., facilities management, project management, experience team, sustainability team, etc.)
• Presented to CBRE senior leadership on opportunities for value-add with Nike's WD+C organization

Santa Barbara, California Area

• Expanded operational support for 68 product development team members by hiring and mentoring one research operations specialist to manage participant recruitment
• Reduced redundancies in customer outreach by starting AppFolio’s first cross-functional survey committee including product development, sales, customer service and marketing leaders

Santa Barbara, California

• Achieved greater transparency around the ux research team’s bandwidth and contributions by building a project backlog and sending a quarterly newsletter to 400+ employees
• Established a process to track research engagement statistics (i.e., email click rates & bounce rates, survey response rates) by implementing an email management tool used by 60+ product team members
• Interviewed 25 stakeholders to identify opportunities for an internal ux research library and presented findings to the product team

Santa Barbara, California

• Led a "jobs to be done" research project to uncover the needs of a new customer segment by conducting 18 user interviews, sending a survey, synthesizing data and presenting recommendations to leadership
• Recruited users for 80% of the product development team’s research studies by screening, scheduling and paying 800+ research participants

Santa Barbara, California Area

• Trained 30+ customer success team members to a new product and migrated it’s support documentation to AppFolio’s internal knowledge-base
• Mitigated customer churn by working with high-risk accounts to develop action plans for best use of AppFolio features

• Supported property management customers on product-related errors and questions on accounting and leasing functionality

123 E. Anapamu St.

• Assisted senior planners in professional communication with environmental consultants
• Created an audit of the vacant housing sites inventory for the 2015-2023 Housing Element of Santa Barbara County
• Proofread documents for submission to the Santa Barbara County Planning Commission

• Researched and developed grant proposals for fund acquisition
• Developed a strategic plan for development and donor relations with the fund development team
• Coordinated 100+ volunteer interns for a five-day voting campaign for the NBC American Giving Awards

Master Of Business Administration - Mba, Sustainable Business Specialization

Activities and Societies: Master's Impact Investment Network and Training (auditor) - 2022 Winner of Best Due Diligence Award Net Impact.

Bachelor Of Arts - Ba, Environmental Studies, Emphasis In Environmental Planning

Activities and Societies: Women's Club Volleyball 2010, 2013 Minored in Professional Writing for Civic Engagement. Worked part-time.