Katelyn Jolicoeur Email & Phone Number

Toronto, ON, CA

• Assist and support the sales team with various tasks; including, but not limited to, order processing, generating quotes, and managing customer inquiries.
• Assist customers by providing product information, status updates, and managing general inquiries, ensuring a positive customer experience.
• Facilitate communication between production, sales and distribution stages to promote a healthy and efficient supply chain.
• Coordinate transportation providers (ground, ocean and air) to… Show more
• Coordinate transportation providers (ground, ocean and air) to ensure prompt and proper movement of shipments to our customers throughout North America.
• Collaborate with the financial department to manage purchase orders, invoicing and ensure timely customer payments.

Toronto, Ontario, Canada

• Provided support to the GoodCourier fleet of drivers; including routing, addressing invoicing issues and communicating any on the road issues to the Member Happiness team.
• Acted as a problem solver for internal teams and GoodCourier to ensure that any issues regarding quality, delivery, or routing were troubleshooted and resolved in a timely manner.
• Performed daily analyses of driver performance and quality of deliveries to ensure that members were receiving top tier service; and… Show more
• Performed daily analyses of driver performance and quality of deliveries to ensure that members were receiving top tier service; and provided constructive feedback to drivers on how to improve their quality.
• Communicated with couriers on a daily basis to ensure timeliness of deliveries and ensure they are held accountable for any orders that are late, misdelivered, or lost.
• Investigated and responded to member inquiries regarding order cancellations, lost/stolen orders, driver quality issues, etc. Show less

Toronto, Canada Area

• Managed the alcohol inventory for the largest club venue in North America
• Responsible for proactively recognizing and troubleshooting problems in a timely manner
• Estimated and placed orders with the LCBO and Beer Store on a weekly basis
• Managed the Inventory Control team and Barbacks; and created their schedules weekly
• Used Excel spreadsheets to track inventory, sales, and variances on a daily basis
• Updated the aforementioned Excel spreadsheet so that our team is… Show more

Toronto, Canada Area

Toronto, Ontario, Canada

• Coordinated orders with Imperial Tobacco (ITC) and route them to Ryder DCs
• Responded to customer inquiries about order cancellations, ETAs, stock levels and returns
• Constant communication with DCs regarding Wholesale and DSS orders, as well as samples and transfers
• Communicated with couriers (Loomis, UPS, Canada Post, FedEx, etc) on a daily basis to ensure timeliness of deliveries
• Coordinated with DCs to ensure orders are shipping completely and accurately
• Provided… Show more

• Liaised with Team Leads to ensure inbound and outbound loads were completed in a timely manner
• Coordinated transportation between Ryder DCs, suppliers and customers
• Ensured inventory accuracy across SAP and SCALE
• Compiled all necessary documentation for inbound and outbound deliveries

Toronto, Canada Area

• Analyzed and dispersed weekly/monthly invoices for various carriers on behalf of Imperial Tobacco
• Compiled and analyzed weekly Stock Recon reports to find and eliminate inventory variances
• Updated Inventory Adjustment Logs on a daily basis for all Canadian sites
• Assisted with quarterly wall to wall inventory counts
• Completed SOX Control reports monthly

Toronto, Canada Area

• Project Coordinator Responsibilities:
• Aided in managing clients by coordinating meetings, on-sites, and completion of client work.
• Kept action logs, project plans and prioritization worksheets up to date and organized.
• Drafted detailed but succinct meeting minutes capturing key decisions and actions coveredduring weekly status meetings.
• Worked with the Product Development team and our Product Council to ensureclients' customization's were being considered and… Show more Project Coordinator Responsibilities:
• Worked with the Product Development team and our Product Council to ensureclients' customization's were being considered and prioritized.Scrum Master Responsibilities:

Mississauga, Ontario, Canada

• Acted as a sales representative for a large, national retail customer pertaining to their in-store bakery needs
• Responsible for the day to day execution of the sales strategy, and ensuring that CSM delivered a world class customer experience across the country
• Coordinated with customer service and purchasing teams across Canada to ensure on-time delivery and customer satisfaction
• Proactively managed demand and inventory requirements within each CSM distribution centre
• … Show more
• Worked closely with both an internal Sales Analyst, as well as the customer, to generate a regular forecast of sales quantities per product

Ajax, Ontario

• Managed all marketing programs supported by Olympic Wholesale, including a monthly flyer program, online website ads, events and demonstrations, etc
• Designed and managed our website development project, which will allow customers and sales representatives to place orders online
• Operated a vendor-funded marketing program that is customizable based on each vendors needs
• Accountable for all new product launches and their ongoing success
• Supported our sales team, which… Show more
• Supported our sales team, which entailed running monthly reports, key analyses, capitalizing on trends, and providing product knowledge on over 4,000 SKUsKey Accomplishments:

St. Catharines, Ontario

• Dedicated over 20 hours of my time to this position per week on top of my school work and part-time job
• Assisted in the marketing of BUSU services, events, programs, and opportunities to the students at Brock University through various platforms such as field marketing, social media, word of mouth and digital campaigns
• Worked closely with our Graphic Design and Website team at BUSU to deliver clear, engaging, and memorable campaigns through print, web, social media and video… Show more
• Worked closely with our Graphic Design and Website team at BUSU to deliver clear, engaging, and memorable campaigns through print, web, social media and video outlets
• Assisted in the dissemination of surveys, focus groups and polls to the student population at Brock University to ensure that the goals for each campaign were met Show less

Bachelor Of Business Administration (Bba), Marketing (Honours)

Activities and Societies: Brock University Students' Union (BUSU), Accounting Students' Association (ASA), Brock Marketing Association (BMA)

Education record

Activities and Societies: Varsity Girls Hockey Team, Varsity Girls Softball Team, Yearbook Photographer, Tutor