Katie Lamb Email & Phone Number

New York, Ny, Us

New York, Ny, Us

- Developing and implementing product strategies in alignment with company vision and business need- Working with senior management and stakeholders to create product roadmaps - Collecting and analyzing feedback from various stakeholders, partners, and customers to shape product features and requirements- Coordinating with cross-functional, Agile teams to ensure products and updates are released on-schedule and with high quality

New York, Ny, Us

- Leader of a five-person team focused on strategy design and execution, process optimization, and project/program management - Developing, prioritizing, and executing on a multi-year roadmap of strategic initiatives (e.g. business segment strategy design, KPI definition, process automation, systems implementation) in partnership with senior leaders- Leading the execution of Travelers Operations' Sourcing Strategy - Responsible for the intake, assessment, and prioritization of requests for the organization, a portfolio spanning seven domestic and international business segments

New York, Ny, Us

- Core team member dedicated to the development of an enterprise-wide BPO sourcing strategy- Led the development and initial implementation of an Agile BPO migration approach, transitioning from Waterfall project methodology to Scrum and Kanban- Led a team that developed and implemented a new framework for the ongoing management, support, and evolution of outsourced work (post-migration) including a redesign of the organization- Developed requirements and recommendations to build an enterprise system to support the BPO lifecycle, enabling stronger work management, data management, and analytics

New York, Ny, Us

- Leadership of multiple strategic initiatives focused on process improvement and process redesign- Oversight of several BPO teams with multiple BPO suppliers- Facilitation and execution of new BPO migrations of work- Continuous evaluation and evolution of BPO team performance to improve customer experience and operational efficiency

New York, Ny, Us

The Travelers Operations Leadership Development Program (OLDP) is a multi-year rotational program that develops cross-functional leadership skills and competencies.- Rotation 1: Enterprise Operations, Agency Administration *Focus in project management, process improvement, and data analysis- Rotation 2: Personal Insurance Operations, Customer Sales & Service Operational Effectiveness *Focus in strategic project management, process improvement (Lean Six Sigma), and data analysis- Rotation 3: Business Insurance Operations, Ocean Marine *Focus in people leadership, change management, and project management - Rotation 4: Business Insurance Operations, Senior Leadership Team *Focus in organizational strategy development, communications strategy, and people leadership - Rotation 5: Business Insurance Technology, Production Operations & Digital Customer Portfolio *Focus in Agile execution, Agile leadership (Scrum Master), process improvement, strategic project management, and AI business analysis (development of a virtual assistant)