Katelyn Doherty Email & Phone Number

Anacortes, Wa, Us

San Francisco, California, Us

* Successfully merged Tableau’s travel program with Salesforce’s program, providing a seamless experience for leadership and employee travelers.* Ran global travel team bi-weekly meeting agenda and content.* Drove cost-savings identification program that increased discounts to align with our corporate fiscal priorities, while still receiving soft-dollar benefits for employee travelers. * Accountable and responsible for significant tier 3 Travel suppliers: Airbnb, Lyft, Uber, Amtrak, CIBT, Dinova, Park N’ Fly, Priority Pass and ZipCar. * Developed and maintained supplier partner Slack integration channel with Marriott, elevating relationship to receive additional customer benefits for our employees, including access to elite direct customer service team.* Created and deployed Slack workflow solution to replace legacy travel help forum with Slack channels and workflows.* Defined multiple travel programs and communities within Slack with 20,000+ members, empowering self-service solutions and community-driven tips and answers.* Took on Slack Champion role for Travel organization, leading to significant team changes around messaging, communicating, campaigns, and workflows.* Owned all-up content management and education material strategy across multiple platforms, including help articles, knowledge base, wiki, custom internal website, and Slack.

Seattle, Wa, Us

• Produced a 37.7% increase in travel savings from 2018 to 2019 (flight, hotel, and car).• Manage a team, including a Travel Specialist and Travel Coordinator.• Key contributor to large company events, including Tableau Customer Conference, Global Sales Kick-off, President’s Club, and Boot Camp (employee communications, execution, and budget tracking).Host a yearly travel fair at our Global Sales-Kickoff.• Strengthen and maintain supplier relationships, including travel agency, air, hotel, and rental car. Conducted 3 supplier contract renewals and 1 net new agreement.• Performed a yearly hotel RFP (35+ hotels, globally), including hotel rate maintenance within Egencia. Analyze regional volume and maintain city rate thresholds. • Implemented ServiceNow ticketing system for travel inquiries to drive efficiency and improvements to internal travel resources (tickets trend at an increase of 18% YOY).• Sustained focus on customer service to internal stakeholders – 2019 CSAT rating of 4.07/5 (up from 3.87 in 2018).• Logistical owner of the Premium Travel program, including booking tool settings, financial reporting to executive leadership, and “white glove” customer service.• Partner with HR, Mobility, and Legal on Travel Risk Management program using WorldAware. • Documentation of program policies and procedures for use in cross-training and posterity.

Seattle, Wa, Us

• Acted as the primary "face" of the Travel team, solely responsible for 24/7 monitoring of the travel email alias, managing all traveler requests from multiple time zones with urgency and efficiency (any delay could result in higher costs). • Negotiated and managed Boot Camp program agreements with a history of zero attrition costs and a one-time cost savings of $105,000 in canceled blocks. • Logistical owner of hotel room blocks for Boot Camp, managing cut-off dates and changes in attendance, due to unpredictable and fluctuating hiring patterns. • Balanced policy with culture, to ensure employees had a successful experience both personally and professionally. Continuously found innovative ways to improve the program in cost savings measures, traveler satisfaction, and program efficiency.

Seattle, Wa, Us

- Seamlessly implemented Egencia Canada point of sale.- Integrated SSO with all Egencia points of sale, including weekly account provisioning.- Daily monitoring of “out of policy” notifications, taking action to save on overall T&E cost.- Targeted city hotel site visits, selection, contracting, and rate implementation. - Managed new hire, intern, analyst, speaker, and media bookings for large company events.- On-site travel office hours for each company new hire Boot Camp event (10/yr.).- Reconciliation of travel T&E card.

Bellevue, Wa, Us

- Managed operational logistics of Group sales for four properties – Watertown Hotel, University Inn, The Maxwell Hotel, and HotelFIVE.- Continued all Meetings Manager responsibilities, while holding a Supervisory role over a Group Service Coordinator, whom I interviewed, selected, trained, and mentored. - Conducted hotel site visits and hosted client meetings, working closely with the Senior Sales Managers to capture, maintain, and evolve all client relationships.

Bellevue, Wa, Us

- Managed operational logistics of Group sales for two properties – Watertown Hotel and University Inn – servicing ~30 group room blocks per month with a focus on corporate, education, and government accounts. - Maintained strict contractual deadlines, detailed/fluctuating rooming lists, individual reservations, stay details, billing, and client follow-up. - Planned, executed and conducted follow-up of all hotel events including pre-planning, setup, A/V, food & beverage, event breakdown, and financial reporting. - Communicated to and managed (from a groups standpoint) two sets of on-site staff, utilizing group resumes and banquet event orders. - Most importantly, provided personalized, superior customer service to each client.

Toronto, Ontario, Ca

- Exceeded expectations of all clientele to “achieve the impossible” through the execution of airline, hotel, and ground transportation bookings, tour arrangements, restaurant reservations, event bookings, retail requests, and general administrative assistance.- Efficiently and accurately multi-tasked to answer each phone call, email, and in-person question(s) under intense pressure and time constraints.- Coordinated transient travel private aviation requests with preferred suppliers, including payment processing. - Gained critical business knowledge as part of the property’s opening team, exhibiting an entrepreneurship mentality and strong team collaboration skills.

Bachelor Of Arts - Ba, Hospitality Business Management

Education record