Katelyn Thomson Email & Phone Number

In this role I delivered exceptional customer service by professionally managing inbound calls, addressing inquiries, and resolving issues for clients in the home service industry (HVAC, plumbing, electrical, etc.). I assisted customers by scheduling and confirming service appointments, ensuring seamless coordination and accuracy in customer details and.

Fort Erie, Ontario, Canada

In this role I conducted sales and managed customer inquires from the store front. I continually reached, and exceeded, monthly sales goals and targets. In addition to sales, I also assisted customers with technical support and account issues.Proficient in cash handling, inventory assessment, and ID verification.

In my role as a Content Writer I collaborated with clients on a daily basis to create digital content strategies including product launches, event announcements, and day-to-day updates. I wrote and copy-edited high quality social media posts, blog posts, website content and e-mail newsletters for clients in a variety of fields. I successfully created.

Brantford, Ontario, Canada

As managing editor of the Bridges journal, I was responsible for ensuring articles are properly formatted for publishing and follow proper grammar, spelling, and structure. I conducted final editing and proofreading of articles. I collaborated with and directed peer editors to proofread articles to ensure a high quality of writing for publication.

As a first-year coach I worked alongside a professor to ensure engagement and student satisfaction, and assisted with marking written assignments. I also counselled students one-on-one to provide guidance related to course content, writing and study skills, and university life.

I counselled students one-on-one to develop strong academic writing and study skills in order to help students achieve their academic goals. I assisted with proofreading academic written work for grammar, spelling and structure.

Assisted in the capturing and selling of photos at The Butterfly Conservatory and The White Water Walk. I lead a small team of associates to successfully ensure we reached sales quotas. Experienced with POS systems as well as cash handling and balancing.