Katelynn Francois Email & Phone Number

Beaverton, Or, Us

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Beaverton, Oregon

Developed training videos and infographics for customer on boarding experience using Adobe Creative Cloud applicationsAssisted Customer Success Managers in setting application configurations, setting up user accounts, and other back-end application tasksTranslated menu hierarchies into the Leanpath application and ensured configuration settings accuracyContributed to process improvements in a team-based environment where each process had system-wide effectsMaintained documentation of data entry processesMember of Leanpath’s Diversity, Equity, and Inclusion Council

Portland, Oregon Area

Documented conversations with customers, recommended products or services to customers, and advised on program incentivesIdentified customers’ needs, clarified information, researched every issue and provided solutionsProcessed incentive applications for energy savings programsContributed to process improvements in a team-based environment where each process hassystem-wide effectsMaintained documentation of data entry processesAssisted with training incoming employeesMaintained a positive, empathetic and professional attitude toward customers at all times

Paramus, New Jersey, United States

Managed administrative and clerical operations to support a high volume officeCoordinated with department supervisors to ensure client requests are properly executedSupervised staff to encourage competent direct and indirect customer relationsImplemented orientation and training to new and current employees

Paramus, New Jersey, United States

Provided high quality customer service by maintaining established company standardsOpened new credit card accounts and provided customer service on existing accountsQuickly and effectively solved customer challenges to include following up to ensure remediation

Montclair State University

Advised a transdisciplinary Green Team of 5 undergraduate students to complete group objectives:o Assess internal sustainability performanceo Develop new strategies to reduce energy, water and wasteo Organize their sustainability datao Improve external communications of sustainability issuesCollaborated with Honeywell's Director of Sustainability to create a cohesive corporate citizenshipcompany web pageo https://www.honeywell.com/en-us/company/sustainabilityImproved employee and stakeholder engagement by providing an outlet to report sustainabilityprogress, inspect waste/recycling practices and offer recommendations for innovationo Assisted in creating an excel dashboard that allowed Honeywell to view their WasteDiversion Rateo Collaborated with site directors to create a Best Practices Guide that outlined sustainableopportunities

Montclair State University

Participated with transdisciplinary team to aid New Jersey Manufacturers in creating sustainable costbenefiting solutions for their main campuso Created ROI analyses on installing hand dryers, solar panels and LED lightingConducted research on electric charging station installation and EV car benefits for employeesCreated a proprietary Carbon Footprint Calculator to identify opportunities to reduce CO2 emissionso Calculator identifies sewage, recycling, electricity, mobile combustion, waste, and naturalgas emissions.Administered detailed reports regarding the implementation of sustainable goal objectives