Katelyn Pons Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tn, Us

Fort Collins, Colorado, United States

Oversees Club communications including Instagram, Facebook, public and private Club websites, apps, Screenly software on campus, email campaigns and print media. Fosters sense of community through social media posts. Designs 20+ page bimonthly newsletters structured around content from Club leadership team. Creates communications campaigns based on department needs, target audience and event or promotion goals. Designs branded promotional materials including brochures, event signage, flyers, posters, and punch cards. Photographs and video records Member events.

Northern Colorado

Northern Colorado

Began as a part-time Administrative Assistant while completing bachelor's degree at Liberty University. Personally developed the company's first social media key performance indicator to track simultaneously developed strategic communication plan data via company Instagram and Facebook social media profiles. Later, in addition to building company's social media campaigns, joined the sales and marketing team. Currently researches, tracks and analyzes target audience, social media kpi's and sales performance of the company to build upon company's marketing and sales efforts. These efforts resulted in greater word of mouth referrals, an increased positive brand image and increased company sales. Spearheaded website "About" page re-design, layout and content to increase brand's voice presence online. Designed print ads, digital ads, and social media content. Also collaborated with Sales Representative and Co-Owner/Director of Operations to update brand identity package. This included a new company logo, website redesign and document redesign. Based on new logo, personally designed new company business cards, company documents and client proposals.

Fort Collins, Colorado, United States

Organized and booked various client service appointments on 16 technician schedules in fast-paced environment. Communicated with clients via telephone, text, email and in-person. First point of contact for client concerns or daily technician schedule changes. Work resulted in higher client satisfaction due to ease of service and an overall improved customer experience. Created new employee handbook for front desk staff, and assisted the General Manager in new staff training. During the Covid-19 pandemic shut-downs in 2019, was one of three staff members to continue to work. Contacted technicians and and clients in order to reschedule over 3,000 cancelled appointments. Also created photo content for company's social media when product or service promotions were running in-salon.

Fort Collins, Colorado Area

Based upon scheduled employees, delegated tasks and positions for each shift. Was primary point person for customer concerns or complaints. Managed cash drawer and cash deposits at the beginning and end of each shift. Ensured shifts ran smoothly and customers received their correct orders in a timely manner. Trained new Shift Lead Supervisors and new employees.

Bachelor Of Science - Bs, Digital Communication And Media/Multimedia, 4.0 Gpa

Activities and Societies: Communications Team Volunteer at Mill City Church (social media content creation and photography)While earning.

Associate Of Arts - Aa, Art/Art Studies, General, 3.75 Gpa

Activities and Societies: Navigators at Colorado State University, volunteer at Mill City ChurchWhile an in-person, full-time student.