Katelyn Fitzgerald Email & Phone Number

Waynesboro, Va, Us

Houston, Texas, United States

Reside on site and serve as central contact for program field office. Liaise between management and outside parties through phone, email and in person communication. Interact with guardians, scholars, vendor, speakers and staff. Greet visitors at program office. Keep detailed doumentation of scholars who need assistance.Coordinate special events and assist the Scholar Relations Lead, Education Lead and Site Lead as needed. Complete administrative responsibilities. Manage daily attendance reports, rooming lists, early departure notifications and scholar accommodation requests.Keep office area and office supplies stocked and organized. Support Scholar needs. Address behavior issues with scholars when necessary. Coodinate check in and check out process for scholars during the program. Attend daily staff meetings. Perform other duties as determined by program leadership.

Charlottesville, Virginia, United States

Build strong relationships with prospective students, providing them with personalized guidance and information about our programs and offerings.Conduct informative and engaging presentations to educate potential students about our institution and the benefits of enrolling.Assist applicants with the application process, ensuring all necessary documents are submitted accurately and promptly.Stay up-to-date with industry trends and program updates to provide accurate information to prospective students.Meet or exceed enrollment targets while maintaining high ethical standards and integrity.

Crozet, Virginia, United States

📞 Responding promptly and professionally to customer inquiries via phone, email, and live chat.🛒 Guiding customers through our user-friendly platform, from product selection to checkout.🔧 Resolving issues, concerns, and complaints in a proactive and solution-oriented manner.📋 Maintaining organized records of customer interactions and transactions.🚀 Collaborating cross-functionally to improve products and services based on customer feedback.

Assist Customers: Respond promptly to customer inquiries via phone, email, or chat, addressing their needs, resolving issues, and providing accurate information.Problem Solving: Analyze customer problems and offer appropriate solutions, demonstrating empathy and a customer-centric attitude.Order Processing: Process orders, returns, and exchanges efficiently, ensuring accurate product and pricing information.Product Knowledge: Develop an in-depth understanding of our products and services to offer expert advice and assistance to customers.Issue Resolution: Investigate and resolve customer complaints, escalating complex cases to higher-level support when necessary.Communication: Maintain clear and effective communication with customers, colleagues, and other departments to ensure a smooth resolution process.Documentation: Accurately document customer interactions and transactions, ensuring a thorough record for future reference.Technical Support: Provide basic technical assistance and troubleshooting for customers experiencing product-related issues.Educational Outreach: Proactively educate customers about our offerings, promotions, and updates that align with their needs.Feedback Collection: Gather and relay customer feedback to relevant teams, contributing to the improvement of our products and services.Upselling/Cross-selling: Identify opportunities for upselling or cross-selling products and services based on customer needs and preferences.Adaptability: Stay up-to-date with changes in products, policies, and procedures to ensure accurate and informed assistance.

Waynesboro, Virginia, United States

Team Leadership: Oversee and manage the customer service team, providing guidance, support, and training to ensure high-quality service delivery.Customer Interactions: Handle escalated customer inquiries and concerns, demonstrating problem-solving skills and empathy.Appointment Scheduling: Coordinate grooming appointments, considering customer preferences, availability, and groomer schedules.Client Communication: Maintain clear and effective communication with pet owners, providing updates on grooming progress, recommended services, and special promotions.Quality Assurance: Ensure that grooming services meet or exceed customer expectations.Complaint Resolution: Address customer complaints in a timely and professional manner, seeking resolutions that prioritize customer satisfaction.Feedback Collection: Gather customer feedback to identify trends, areas for improvement, and opportunities to enhance the overall customer experience.Inventory Management: Collaborate with inventory teams to ensure grooming products and supplies are well-stocked and available for use.Performance Metrics: Track and analyze key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution.Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the customer service department.Cross-Functional Collaboration: Collaborate with grooming staff, management, and other departments to ensure seamless operations and cohesive customer interactions.Client Retention: Develop strategies to build long-term relationships with customers, encouraging repeat business and retention.

Waynesboro, Virginia, United States

Customer Assistance: Greet and assist customers in a friendly and professional manner, providing product information, recommendations, and assistance with purchases.Cash Handling: Process transactions accurately using the POS system, handling cash, credit card payments, and providing change as needed.Key Holder Duties: Assume responsibility for opening and closing the store, including handling alarms, securing cash, and ensuring premises are properly locked and secured.Inventory Management: Participate in inventory management by restocking shelves, monitoring product levels, and assisting in regular inventory counts.Visual Merchandising: Contribute to maintaining an organized and visually appealing store layout by arranging displays and restocking merchandise.Customer Engagement: Build rapport with customers, fostering long-term relationships and offering personalized assistance based on their needs and preferences.Product Knowledge: Develop an understanding of our products to provide information and answer customer questions effectively.Loss Prevention: Assist in preventing loss by adhering to security measures, monitoring for suspicious activities, and reporting any incidents.Team Collaboration: Collaborate with fellow team members to ensure a cohesive and positive work environment.Training Support: Assist in training new retail associates on customer service, store procedures, and product knowledge.Maintain Cleanliness: Keep the store clean and organized, including keeping display areas tidy and assisting with light cleaning tasks.Feedback Collection: Gather customer feedback and share insights with management to continuously improve products and services.Adaptability: Be flexible in handling various tasks and responsibilities to meet the needs of the store and customers.

Bachelor Of Business Administration - Bba, Tourism And Travel Services Management

General Studies

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program