• Completed onboarding for drivers including finding candidates, interviews and paperwork.• Organized the process by keeping detailed excel files that kept track of candidates.

•Sustain a clean, safe, and friendly environment for patrons to utilize.•Answer calls and take payments while presenting exceptional customer service to all guests.

•Created overdue reports to better communicate between operations and sales teams.•Improved operations in the plant by participating in three Kazien events focused on safety and standard work.•Helped produce story for internal and external media on plants TN healthy business certification.

•Used programs including Numbers, Photoshop, Sparkpost, Constant Contact, and Hootsuite. •Created Sunday messages, holiday posts, team member profiles, and took in park images, for social media and team pages. Ran Instagram contact for the month of July. •Responded to guest reviews on Google and TripAdvisor then created guest relations report. •Served as group liaison at admissions, welcoming groups, explaining options, scheduling groups, and handling transactions. Created weekly group sales report. •Created a post-visit survey and group thank you e-blast. Was responsible for disseminating the e-blast out weekly.

•Managed payments and billing with QuickBooks and Alliance Systems.•Handled financial reports that monitored the business expenses and sales. •Performed maintenance and upkeep of gas meters to improve safety and satisfaction of customers.