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Kate M. Email & Phone Number
CX Improvement Lead
at
IAG
1 work email found
@myob.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
CX Improvement Lead
Location
Whangaparaoa, Auckland, New Zealand
Company size
Who is Kate M.? Overview
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Quick answer
Kate M. is listed as CX Improvement Lead at IAG, a with 12404 employees, based in Whangaparaoa, Auckland, New Zealand. AeroLeads shows a work email signal at myob.com and a matched LinkedIn profile for Kate M..
Kate M. previously worked as Customer Insights Lead at Iag and Research & Insights Specialist at Iag. Kate M. holds Bachelor Of Science - Bsc, Biology from The University Of Waikato.
Company email context
Email format at IAG
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*@myob.com
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Profile bio
About Kate M.
I have many years experience delivering customer & employee research & insights to inform business decisions and improve Cx & Ex. I’ve established organisation-wide research & insights programmes, and led hundreds of insights projects. I've helped all sorts of people use data & insight to drive change and deliver meaningful business & cultural outcomes in many areas including... product strategy, customer experience, service design, market sizing for new business cases, employee experience, brand positioning, marketing communications development & testing, customer and employee segmentation, market monitoring, NPS programmes, and more! I enjoy working collaboratively to create & deliver customer insights and I love working with others to these insights to develop strategies, ideas, initiatives. I value human connection & enjoy developing relationships with insights stakeholders at all levels. I love bringing diverse groups of people together to focus on customer insights and enjoy applying design thinking and human centred design principles to insights projects.
Listed skills include Market Research, Segmentation, Customer Insight, Strategy, and 36 others.
Current workplace
Kate M.'s current company
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Iag
11 roles · 28 years
Kate M. work experience
A career timeline built from the work history available for this profile.
Customer Insights Lead
Research & Insights Specialist
May 2023 - Mar 2024
Employee Active Listening Programme Lead - Senior Hr Advisor
Co-designing, Implementing, Leading an org wide Employee Active Listening Programme for Inland Revenue. Collecting actionable, experience based insight & using it to shape and evolve our Employee Experience. Leading several informal networked teams, across IR business groups, to help deliver above, and to drive action based on insights. Engaging with various stakeholder groups across Inland Revenue (eg exec team, business group leadership teams, risk committee, unions, people… Show more Co-designing, Implementing, Leading an org wide Employee Active Listening Programme for Inland Revenue. Collecting actionable, experience based insight & using it to shape and evolve our Employee Experience. Leading several informal networked teams, across IR business groups, to help deliver above, and to drive action based on insights. Engaging with various stakeholder groups across Inland Revenue (eg exec team, business group leadership teams, risk committee, unions, people leaders, external agency suppliers) and other government agencies. Show less
May 2019 - Jun 2021
Customer Insight & Research Director
Leading a clever team of researchers & analytics insights professionals, within the ‘Corporate Strategy, Customer Experience & Insights’ group at Westpac. Our team worked together to collect customer feedback and analyse customer data in a way that delivers highly actionable customer insights & engaging customer stories to inform business decisions for our many internal clients across Westpac. Including, but not limited to : Customer Segmentation, NPS Drivers, Voice of Customer… Show more Leading a clever team of researchers & analytics insights professionals, within the ‘Corporate Strategy, Customer Experience & Insights’ group at Westpac. Our team worked together to collect customer feedback and analyse customer data in a way that delivers highly actionable customer insights & engaging customer stories to inform business decisions for our many internal clients across Westpac. Including, but not limited to : Customer Segmentation, NPS Drivers, Voice of Customer Real-time Feedback Programme, Customer Experience Strategy, Customer Retention Strategy, Service Co-Design, Brand Positioning Strategy, Product Strategy. This team was amazing at using their research and customer analytics capability, to deliver strategic insight in a way that drives change to improve Westpac’s Customer Experience. Show less
Aug 2014 - Apr 2019
Board Member For Massey-Westpac Fin Ed Centre
The Financial Education (Fin-Ed) Centre works to help New Zealanders become more financially savvy by improving their knowledge, attitudes and behaviour towards money. The Fin-Ed Centre is globally unique for the breadth of its work around financial literacy, covering education, research and consultancy. We undertake research and run courses for both groups and individuals.
Oct 2017 - Mar 2019
Associate Director
Leading quantitative researchers to design, collect and use customer insight in a way that makes a difference for their clients. Using customer insight to get to the heart of all sorts of business problems, improve Customer Experience and influence decision making.
Mar 2014 - Aug 2014
Market Research & Insights Manager
Based in Melbourne head office, within MYOB’s Product Strategy team, I established MYOB's Market Research capability from scratch, growing this into a significant investment that was highly valued at all levels of the organisation.
Mar 2007 - Feb 2014
Head Of Research
Midwood Australia
2005 - 2007
~2 yrs
Senior Research Consultant
Mcr Market & Communications Research
2004 - 2005
~1 yr
Senior Research Executive
1999 - 2004
~5 yrs
Team & coworkers
Colleagues at IAG
Other employees you can reach at iag.com.au. View company contacts for 12404 employees →
FN
Frankie Ng
Colleague at IagSydney, New South Wales, Australia
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JT
Jordan Thomas
Colleague at IagNewcastle East, New South Wales, Australia
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JL
Jo Laslowski
Colleague at IagGreater Melbourne Area, Australia
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LD
Liam Daniels
Colleague at IagGreater Sydney Area, Australia
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JB
Josephine Burke
Colleague at IagGreater Sydney Area, Australia
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MZ
Michelle Zhou
Colleague at IagGreater Melbourne Area, Australia
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RL
Richard Lunjevich
Colleague at IagAuckland, New Zealand
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DS
Darlene Sodarak
Colleague at IagGreater Sydney Area, Australia
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TL
Taufau Leilua
Colleague at IagNew Zealand
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JJ
Joshua Jacobz
Colleague at IagMelbourne, Victoria, Australia
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Frankie Ng
Colleague at IagSydney, New South Wales, Australia
View →
JT
Jordan Thomas
Colleague at IagNewcastle East, New South Wales, Australia
View →
JL
Jo Laslowski
Colleague at IagGreater Melbourne Area, Australia
View →
LD
Liam Daniels
Colleague at IagGreater Sydney Area, Australia
View →
JB
Josephine Burke
Colleague at IagGreater Sydney Area, Australia
View →
MZ
Michelle Zhou
Colleague at IagGreater Melbourne Area, Australia
View →
RL
Richard Lunjevich
Colleague at IagAuckland, New Zealand
View →
DS
Darlene Sodarak
Colleague at IagGreater Sydney Area, Australia
View →
TL
Taufau Leilua
Colleague at IagNew Zealand
View →
JJ
Joshua Jacobz
Colleague at IagMelbourne, Victoria, Australia
View →
2 education records
Kate M. education
Bachelor Of Science - Bsc, Biology
Grad. Diploma Commerce, Forestry, Market Research
FAQ
Frequently asked questions about Kate M.
Quick answers generated from the profile data available on this page.
What company does Kate M. work for?
Kate M. works for IAG.
What is Kate M.'s role at IAG?
Kate M. is listed as CX Improvement Lead at IAG.
What is Kate M.'s email address?
AeroLeads has found 1 work email signal at @myob.com for Kate M. at IAG.
Where is Kate M. based?
Kate M. is based in Whangaparaoa, Auckland, New Zealand while working with IAG.
What companies has Kate M. worked for?
Kate M. has worked for Iag, Inland Revenue Nz, Westpac New Zealand, Nielsen, and Myob.
Who are Kate M.'s colleagues at IAG?
Kate M.'s colleagues at IAG include Frankie Ng, Jordan Thomas, Jo Laslowski, Liam Daniels, and Josephine Burke.
How can I contact Kate M.?
You can use AeroLeads to view verified contact signals for Kate M. at IAG, including work email, phone, and LinkedIn data when available.
What schools did Kate M. attend?
Kate M. holds Bachelor Of Science - Bsc, Biology from The University Of Waikato.
What skills is Kate M. known for?
Kate M. is listed with skills including Market Research, Segmentation, Customer Insight, Strategy, Marketing Strategy, Management, Product Management, and Advertising.
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