Working with freshman and transfer students, I counseled and advised students and parents on the various financial aid programs, assisted with the administration of federal, state, and institutional financial aid programs, evaluated Financial Aid applications in order to determine student eligibility for various financial aid programs, and collected data and keep accurate records. I worked with programs such as COD, FAA Access, NSLDS, Colleague, and Slate. I am NASFAA U Credentialed in 8 areas including Verification, Professional Judgement, and Direct Loans.

While maintaining U.S. Bank’s core values of putting people first and doing the right thing, I handled first level fraudulent charges, supported and assisted in urgent case escalations, all with a focus on providing a positive customer experience. My main responsibilities included filing fraud claims on debit and credit cards, locating suspicious accounts, and fraud prevention. I consistently stayed at the top of the leader board in customer satisfaction surveys, most efficient call times, and had taken the most calls on my team during my time with the bank. I was regularly asked to assist in training new employees and other team members. During my first year with the bank, I had been awarded employee of the month 5 times.