Kate Mazzini Email & Phone Number

With over 20 years of experience in customer success, account management, and project management, I am a passionate and dedicated customer success strategist and leader. I help B2B SaaS companies increase recurring revenue, drive software adoption, and reduce churn.I focus on designing and optimizing value-driven customer journey experiences, segmenting and engaging customers with high to low touch models, developing and implementing customer success playbooks and artifacts, and enabling organizational scale and growth. I leverage my expertise in customer retention and growth strategies, customer value drivers, process definition, automation and CSPs, customer success organization design, and data-driven decision making to deliver exceptional results for my clients and their customers. I'm an empathetic, transparent leader who builds strong relationships with my team and colleagues through trust and open communication

Listed skills include Digital Marketing, Strategy, Digital Strategy, Digital Media, and 20 others.

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  Partner, Consultant - Customer Experience

  Infinite Renewals

  Jul 2021 - Present - Boston, Massachusetts, United States

  Infinite Renewals helps B2B SaaS companies increase recurring revenue, drive software adoption, and reduce churn. With 20+ years of post-sales customer experience, our proven process will provide guaranteed results.My areas of focus are on post-sale customer experience strategies and best practice processes: value-driven customer journey design; customer segmentation; high touch / low touch / digital-led engagement models; pre- to post-sales team handoff; joint success planning and business reviews; playbook strategy and development; health score design; CSPs and automation; Customer Success team management; CS organization design.