With over 20 years of experience in customer success, account management, and project management, I am a passionate and dedicated customer success strategist and leader. I help B2B SaaS companies increase recurring revenue, drive software adoption, and reduce churn.I focus on designing and optimizing value-driven customer journey experiences, segmenting and engaging customers with high to low touch models, developing and implementing customer success playbooks and artifacts, and enabling organizational scale and growth. I leverage my expertise in customer retention and growth strategies, customer value drivers, process definition, automation and CSPs, customer success organization design, and data-driven decision making to deliver exceptional results for my clients and their customers. I'm an empathetic, transparent leader who builds strong relationships with my team and colleagues through trust and open communication