Kate K. Email & Phone Number

London/Birmingham

Line management of the national team of PAs and TAs, coaching and supporting their development and dealing with any performance issues (in conjunction with HR);Line management of the Document Production Manager and document production team; overall responsibility for the document production centre; Taking responsibility for attracting and retaining PAs, TAs and DPC Specialists; reviewing incentives offered by market competitors;Reinforcing the importance of each role in… Show more Line management of the national team of PAs and TAs, coaching and supporting their development and dealing with any performance issues (in conjunction with HR);Line management of the Document Production Manager and document production team; overall responsibility for the document production centre; Taking responsibility for attracting and retaining PAs, TAs and DPC Specialists; reviewing incentives offered by market competitors;Reinforcing the importance of each role in the national team of PAs, TAs and DPC;Understanding and analysing strategic business requirements to identify solutions and improvements to the overall PA/TA service within each practice area; Show less

Birmingham, United Kingdom

Set up in house document production centre.Meet and greet clients, visitors and colleagues. Assist in recruiting a team capable of establishing a centre of excellence. Liaise with clients in relation to complaints and general enquiries. Take ownership of complaints and see through to a satisfactory resolution.Report daily, weekly and monthly to National Secretarial Services Manager, HR Director and the Executive Board.Manage a team of various ages and experience levels… Show more Set up in house document production centre.Meet and greet clients, visitors and colleagues. Assist in recruiting a team capable of establishing a centre of excellence. Liaise with clients in relation to complaints and general enquiries. Take ownership of complaints and see through to a satisfactory resolution.Report daily, weekly and monthly to National Secretarial Services Manager, HR Director and the Executive Board.Manage a team of various ages and experience levels. People management such as absence management, performance management and disciplinary processes.Perform appraisals, one to ones, monthly reviews of performance of Document Production Specialists, Workflow Co-ordinators and Supervisors and plan any training or development required. Show less

Birmingham, United Kingdom

Provide support and assistance to the Document Production Manager. Directly supervise Document Production Specialists. Perform appraisals, one to ones, monthly reviews of performance of Document Production Specialists and Workflow Co-ordinators and plan any training or development required. Monitor service and ensure agreed service levels are met and where possible exceeded. Liaises with clients in relation to general queries and complaints, ensuring any issues are resolved in a… Show more Provide support and assistance to the Document Production Manager. Directly supervise Document Production Specialists. Perform appraisals, one to ones, monthly reviews of performance of Document Production Specialists and Workflow Co-ordinators and plan any training or development required. Monitor service and ensure agreed service levels are met and where possible exceeded. Liaises with clients in relation to general queries and complaints, ensuring any issues are resolved in a timely and effective manner. Show less

Collation of data for invoicing purposes and assisting with processing invoices through SAGE, ensuring clients are invoiced in a timely manner. Liaise with clients in relation to complaints and general enquiries. Take ownership of complaints and see through to a satisfactory resolution. Work on own initiative on a day to day basis balancing workload demands while ensuring that deadlines are adhered to and implemented in accordance with agreed procedures. Collation of data for… Show more Collation of data for invoicing purposes and assisting with processing invoices through SAGE, ensuring clients are invoiced in a timely manner. Liaise with clients in relation to complaints and general enquiries. Take ownership of complaints and see through to a satisfactory resolution. Work on own initiative on a day to day basis balancing workload demands while ensuring that deadlines are adhered to and implemented in accordance with agreed procedures. Collation of data for payroll purposes. Absence management. Show less

Providing support and assistance to the Operations and Finance Manager. Directly supervise transcriptionists, tracking all aspects of performance and providing regular feedback to the Operations and Finance Manager.Monitor the Workflow system, allocating work and ensuring sufficient staffing levels for all clients at shift commencement and throughout the day. Achieve productivity targets as set by the Operations and Finance Manager. Scheduling urgent work and ensuring clients… Show more Providing support and assistance to the Operations and Finance Manager. Directly supervise transcriptionists, tracking all aspects of performance and providing regular feedback to the Operations and Finance Manager.Monitor the Workflow system, allocating work and ensuring sufficient staffing levels for all clients at shift commencement and throughout the day. Achieve productivity targets as set by the Operations and Finance Manager. Scheduling urgent work and ensuring clients are kept informed of any queries in relation to the completion of their work. Managing the staffing resource available to ensure that most effective use of the team is made. Proof read and spot check work produced by the team, identifying errors in respect of grammar, punctuation, style and content and feeding back for correction as required. Monitor service and ensure that agreed service levels are maintained and exceeded where possible, continually looking for ways in which service levels can be improved. Responsible for the day to day administration of incoming and outgoing work. Carry out monthly reviews of performance with transcriptionists and plan any training or development required. Show less

Rewriting and editing promotional materials. Registering candidates with accrediting bodies.Updating and revising departmental procedures and policies in line with legislation.Organising and prioritising workload for Admissions and Education departments. Partnership working with external agencies Debt Collection Agency and educational partners such as NCFE, Barony, SQA.Accurate record keeping for SQA, ILM and City and Guilds.Generated records within excel for Trained… Show more Rewriting and editing promotional materials. Registering candidates with accrediting bodies.Updating and revising departmental procedures and policies in line with legislation.Organising and prioritising workload for Admissions and Education departments. Partnership working with external agencies Debt Collection Agency and educational partners such as NCFE, Barony, SQA.Accurate record keeping for SQA, ILM and City and Guilds.Generated records within excel for Trained staff on all Student Services procedures, training back checked approved by management in the form of monthly reviews. Financial responsibilities include, reconciling daily enrolments and payments Show less

Supervising and monitoring teams of different ages and genders. Writing the weekly schedule, to include flexibility and efficiency improved my organisational skills. Assessing stock levels for merchandising and remerchandising areas to create more sales and minimise waste.Training team members and ensuring all records are compliant with relevant legislation. Age restriction tests (task 25), training on 20 Basics including FIFO (first in first out) stock rotation, Basic food hygiene… Show more Supervising and monitoring teams of different ages and genders. Writing the weekly schedule, to include flexibility and efficiency improved my organisational skills. Assessing stock levels for merchandising and remerchandising areas to create more sales and minimise waste.Training team members and ensuring all records are compliant with relevant legislation. Age restriction tests (task 25), training on 20 Basics including FIFO (first in first out) stock rotation, Basic food hygiene and food safety. Delivered training to staff on merchandising shop floor, how to read plans, to edit and amend where necessary. Updating training records and ensuring all kept up to date by performing internal audits. Delivered Health and Safety training on procedures, including: the use of cardboard bailer, meat slicers, bread slicers, cleaning apparatus in accordance with health and safety regulations. Show less