Kate Mcgrigor Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Australia

Brisbane, Australia

Brandcare Co-ordinator for Southern Region providing assistance and support to the Installation Manager to plan and manage installation projects from their infancy through to successful completion. Managing the Maintenance department for all sign related issues including Warranty of all major Customers.

Brisbane, Australia

Project Co-ordinator for Consultancy Engineering TeamDocument ControllerMaintain Document Control System - Format, public and distribute Engineering Reports and O&M Manuals to Clients prepared by EngineersTravel Management for Consultancy Team and Purchase Orders for Suppliers and SubcontratorsCredit Card reconciliations, Reconcile Supplier Accounts (GoVia, Fuel Cards, Vehicle Registration etc)Cost Analysis on Projects – Budgets, designed extensive Invoice Forecasting &… Show more Project Co-ordinator for Consultancy Engineering TeamDocument ControllerMaintain Document Control System - Format, public and distribute Engineering Reports and O&M Manuals to Clients prepared by EngineersTravel Management for Consultancy Team and Purchase Orders for Suppliers and SubcontratorsCredit Card reconciliations, Reconcile Supplier Accounts (GoVia, Fuel Cards, Vehicle Registration etc)Cost Analysis on Projects – Budgets, designed extensive Invoice Forecasting & Budget Tracking ToolDomain Admin & Service Desk Analyst for both SANDB and sister company EPCO.Implement\Maintain and Ensure external support is in line with agreed Service Desk Procedures and SLASDiagnosing and resolving technical hardware and software issuesAdministering Service Desk & Company software; ITIL Management/Goldmine/SAGESoftware Deployment & Escalating Network Issues to third party vendor through appropriate levels of command and preparing activity reports. Show less

Forest Lake, Qld

Managing the Office of a Mobile IT Support business as well as providing Help Desk Support to Managed Service Contract ClientsDocument Controller (Company Policies, Client Quotes, Hardware & Software Orders)Diary Management and Scheduling – Travel Schedules/Arrangements/Itineries for Technicians, Service AppointmentsGeneral Office Duties – Reception, organizing meeting rooms, first point of contact, managing Help Desk inboxFinancial Account Keeping – MYOB – Purchase… Show more Managing the Office of a Mobile IT Support business as well as providing Help Desk Support to Managed Service Contract ClientsDocument Controller (Company Policies, Client Quotes, Hardware & Software Orders)Diary Management and Scheduling – Travel Schedules/Arrangements/Itineries for Technicians, Service AppointmentsGeneral Office Duties – Reception, organizing meeting rooms, first point of contact, managing Help Desk inboxFinancial Account Keeping – MYOB – Purchase Orders/Payroll/Stock Management Show less

Manage Print cluster notifications and alerts through Imagine Ware Management ConsoleComplete daily duties and communicate on a weekly basis with Canon client Service ManagerComplete the daily run schedule for device maintenance Troubleshooting of devices and clearing of paper jamsEscalate issues through IT Manager for TechniciansCheck toner stocks and carry out weekly color gradation on all Canon and HP devicesAssisting with devices when requested i.e. moving hot swap… Show more Manage Print cluster notifications and alerts through Imagine Ware Management ConsoleComplete daily duties and communicate on a weekly basis with Canon client Service ManagerComplete the daily run schedule for device maintenance Troubleshooting of devices and clearing of paper jamsEscalate issues through IT Manager for TechniciansCheck toner stocks and carry out weekly color gradation on all Canon and HP devicesAssisting with devices when requested i.e. moving hot swap printers and paper etc. Show less

Brisbane, Qld

Providing Level 1 and Level 2 Service Desk Support services to Staff of the Office and assist in the provision of the sound and accurate advice relating to Information ServicesAssist in the development, maintenance and documentation of the information technology systems including the Office’s intranet and Internet sitesAssist in the marketing of the services of the Information Services sub-program to the OfficeMaintain the standards for IT Systems including Security and… Show more Providing Level 1 and Level 2 Service Desk Support services to Staff of the Office and assist in the provision of the sound and accurate advice relating to Information ServicesAssist in the development, maintenance and documentation of the information technology systems including the Office’s intranet and Internet sitesAssist in the marketing of the services of the Information Services sub-program to the OfficeMaintain the standards for IT Systems including Security and SupportMaintain Active user accounts including user creation, password reset/account unlock as well as staff separationsProvide a consulting service on Information Service issues to management and staff.Responding promptly to queries and requests for assistance as directed through the Help Desk functionAccurately analyzing and determining resolution of problems and /or issues in a timely mannerEnsuring escalated issues are appropriately dealt with in accordance with the agreed performance standardsProviding support of the Web Support Officer, updating the Internet/Intranet sites and providing assistance with web testingProvide sound advice over a wide range of applications including Microsoft Office, FinanceOne, CIMS and Groupwise 7Organising purchase orders, and associated tasks. Show less

Business Administration Certificate Iii, Business Administration And Management, General

Certificate III Business Administration

Responsible Service Of Gaming

Responsible Service Of Alcohol

Education record