Kate Melin Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

Part-time volunteer position as the Director of Marketing and Communications.

Madison, Wisconsin, United States

Managed office-field operations through reporting and cross-team communications.Supported sales with guest booking and cancellation requests via phone and email.Improved business management cloud system on select cross-functional teams.Created and maintained COVID-19 travel information and communication for over 50 trip regions.Lead domestic and international guest packet production and delivery at the Trek distribution center.Oversaw the continuous improvement of internal processes through analysis of guide and guest feedback.

Madison, Wisconsin, United States

Redesigned loyalty program with a cross functional team of interns for a non-profit sector of the company. Integrated a new digital enrollment form, tracking software, and program structure.Collected and analyzed data based on current state of internal communications within the marketing department. Created a plan to increase engagement in the department, streamline information sharing platforms, and delivered results to senior leadership team. Presented findings for an enterprise-wide community investment competition, working on a team to allocate $2,000 dollars to three different non-profits within the Chicago Metro area. Tracked and analyzed email traffic from agents on their advertisement compliance

Facilitated pre-trip customer correspondence through email communication. Supported Sales department by fulfilling guest requests and inquiries. Reviewed post-trip data and planned follow-up with guests. Maintained accurate guest records through monthly information uploads. Managed guest packet production and delivery. Fulfilled and responded to mailing requests through mail merges and shipments. Communicated regularly with international and domestic guides.

Verona, Wisconsin

Attended regular board meetings. Maintained and created content for social media pages. Coordinated event with 150 attendees and net donations of $19,000. Arranged sign-in, payments, event programs, and auction at annual golf outing event.

Madison, Wisconsin

Attended weekly meetings where I was exposed to different sustainable business plans and innovative ideas. Networked with guest speakers and peers in organization. Researched potential models to increase environmental collaboration among Dane County watershed Stakeholders. Presented findings at end of semester conference to relevant businesses.

Verona, Wisconsin

Manage in-person and telephone guest inquiries, orders, and customer service requests. Provide communication between customers and kitchen/management. Supported Wait Staff as needed.