Kate Mills, Mba, Agile Leadership Coach, Life Coach Email & Phone Number

Conroe, Tx, Us

Greater Atlanta Area

As a service delivery manager, my main objectives are to ensure business teams are positioned for success and IT is equipped to handle the business challenges. I partner with business and IT teams to achieve technical solutions that bring value and efficiency to the organization. Coaching staff and colleagues on strategically defining business vision into actionable tasks. Identifying gaps in process and adding project governance to ensure operational efficiency and business agility. Key activities include leading service delivery Agile transformation, implementing Agile best practices and establishing standards. Continual assessment and focus on areas that will deliver immediate value, such as, portfolio management, visioning, new tools, and strategy. Coaching staff and business partners on understanding the Agile mindset and implementing practices that lead to better business outcomes.

Sugar Land, Tx

Responsible for building US implementations team including structure and process, scoping and execution.

Sugar Land, Tx

Responsible for end-to-end implementation of products and services for health plan, payer side clients. Responsible for establishing governance and working relationships between business analysis, software development, and quality assurance teams. Identify and analyze gaps in overall client delivery process. Develop and establish cross-functional process improvements including controls, metrics, and success criteria. Focus on delivering quality services, on time software deployments with minimal defects, building customer relationships, and establishing processes that increase efficiency and effectiveness. Manage adherence to service level agreements. Deliver on revenue commitments, identify pipeline opportunities, and establish revenue model within implementations team.* Cross-functional Resource and Capacity Solution: Collaborated with user interface development manager to design and establish process that prioritized work across three lines of business including healthcare, card services, and print functions. * Business Process Improvement: o Established standardized template for functional specifications including scope of work, business rules, development application, and testing scenarios.o Standardized estimation process of customer work requests including initial scope of work, high level estimation of resources, time needed to complete request, and confidence levels.* Team Governance: Established implementation team playbook that included how-to documents, team governance items, and best practices. * Client Delivery: Collaborate with Sales, Development, Quality Control, Implementations, Account Managers and Service Managers to facilitate growth and enhance customer satisfaction with products and services. * Upgrade Talent: Hire new talent to fill critical roles, including team lead to participate in sprints, key client project coordinators, solution leads and process-oriented managers.

San Antonio, Texas Area

Delivered $45M-$50M in revenue on implementation of B2B software solutions and medical device installation throughout 31-state territory. Clients included hospitals, pharmacies, and government medical facilities. Partnered with Sales Directors to identify product and software opportunities. Led teams of project managers, analysts, and engineers focused on delivering targeted solutions and exceptional customer service. Managed day-to-day operations including estimating revenue, allocating resources, cross-functional team coaching, escalation management and sales support. Role expanded from Implementation Manager South Texas to Professional Services Manager over the supply division with responsibility for 31 states. * Managed critical client relationships for the supply division. Partnered with sales and technology teams to provide and deliver solutions that addressed supply chain challenges of large multi-site hospitals. * Analyzed Project Management Practices to best utilize Agile and waterfall project management for software and client projects. * Defined project and process methodology as champion of “PM’s Without Borders” project, which increased project managers’ competence and confidence levels. - Worked across multiple project management teams to develop product-specific process maps, training, SME support, and single points of contact. - Trained project managers on product knowledge and methods to obtain/communicate user stories and identify/engage subject matter experts during discovery and design phases. * Played key role in developing a pre-sales process that included implementation teams during the initial definition and development of customer solutions, ensuring the final product met the customer’s need and the company could implement it successfully. * Propelled customer satisfaction from low 70th percentile to consistent 95%-98% rating

Master Of Business Administration - Mba

Bachelor Of Science, Computer Science, With Honors

Activities and Societies: Phi Theta Kappa Honor Society