Kate Macdougall Email & Phone Number

Vancouver, British Columbia, Canada

• HR, Operations & Finance Management
• Lead 45 team members.
• Build team engagement by fostering a people first environment to create a transparent and inclusive culture.
• Lead development and succession planning through a formal and informal process.
• Lead all labour relations and attendance management processes.
• Developed and manage Standard Operation Procedures, with a comprehensive training program.

Edmonton & Vancouver, Canada Area

· Transitioned from the La Senza flagship location, in West Edmonton Mall to the Vancouver based Pink by Victoria’s Secret location, in Metro Town· Worked as to assist the Regional Managers of both companies, aiding in the Management of the Alberta region for La Senza and the Western Canada region for Victoria Secret· Managed the change from a service and.

Edmonton, Canada Area

· Successful transition of the existing flagship location in West Edmonton Mall to a new location in a higher traffic area of the mall with a new store format and design to elevate the sales volume · Maintained strong partnerships with the West Edmonton Mall Marketing Team to increase sales performance· Worked assisting the District, aiding in the.

Edmonton

· Responsible for the Reading Department which included adult book, electronics, magazines and digital media products· Direct management, coaching and development of 15 sales staff and 2 Supervisors and all store staff as a Manager on Duty and a Sales Generating Manager· Developed and maintained relationships with local authors, including author signings.

Providing information on Office Furniture, including design of office space, product quality, color choice and correct product for the needs of the customerMeeting with clients, measuring and designing their space, creating full proposals including floor plans, product information and pricing of delivery and installationManaging office installation.

Managed the training, coaching and day to day running of the guest services department, including problem solving, customer service and retentionResponsible for scheduling and payrollTook the initiative to organize the physical office space as well as develop a full training and communications system for the department to improve employee morale.