Kate Mohen Email & Phone Number

As Customer Service Operations Project Manager I provide operational support for our E-Commerce Customer Care and Wholesale Customer Service teams. I handle project management, data analytics, systems architecture/maintenance, and operations tasks to help improve both teams' ability to help customers "Feel the OO".

As one of our team's Customer Care Team Managers, I help manage our OOmazing team of fifteen customer care agents to ensure they have the training and skills necessary to handle all inbound requests via email, phones, and chat, and best represent OOFOS and their mission to make people feel better.

Braintree, Ma

As a customer care agent, I was the first line of defense for all inbound customer inquiries via phone and email. My primary responsibility was to help answer customers inquiries on products, sizing, orders, returns, technology, warranties, and anything else they may need guidance and education on.

Waltham, Ma

As a Customer Care Specialist at Curly Girl Design, my primary responsibilities were to work with wholesale customers to receive and process orders, as well as fostering relationships and maintaining customer satisfaction.A larger scope of my duties include: - Organizing customer orders from various sources (phone, email, fax, website, etc.)- Handling the initial data entry and processing of these orders and cross-checking for data entry errors- Sorting orders through multiples levels of software to prepare for in-house processing- Translating and transferring completed orders from in-house to a fulfillment center- Processing payments, and following up on past due accounts when necessary- Establishing and nurturing relationships with both current and prospective wholesale customers, vendors, and sales reps- Assisting in communication and fulfillment of retail customer orders- In-house production projects (formatting canvas artwork for print, packaging chocolate, assembling gift items)

Medford, Massachusetts

As a Beauty Consultant, I assist customers with skin care, haircare, cosmetics, and body care selections through personal, one-on-one interaction and the sharing of my knowledge and expertise. I am responsible for the complete operation of the Beauty Department -including product knowledge, sales, cleanliness, and event creation- ensuring a high level of productivity and enabling the department to meet or exceed budgeted sales and margin. Responsibilities:• Seek out customers and do whatever I can to ensure they have an amazing experience through great service, including targeted and suggestive selling to meet their needs.• Provide personalized service and build relationships with customers during their store visits.• Keep my beauty quadrant well-stocked, well-merchandised, and hygienic, to maintain a beautiful environment for customers to shop.• Create and maintain product displays, end caps, targeted events, and other special promotional materials in support of corporate and local advertising efforts.• Engage in meaningful and genuine conversation with complete strangers, turning them into regular clientele through my genuine care and knowledgable product recommendations.• Further my product knowledge and client service skills through both CVS sponsored education, and personally-driven education during non-peak beauty hours.• Be knowledgable about all of the latest beauty trends and techniques by completing initial and ongoing training and educational programs, to ensure sales, product knowledge, and skills are current and that all work performed is in accordance with company policies and guidelines.• Using the facilities provided, show how various products are used, applied, etc. educating the customer of the proper usage and benefits.• Execute the established sales plan and track results; "own" the beauty business in my store. Using events, merchandised end caps, and strategic selling to ensure the success of the beauty quadrant.

Saratoga Springs, Ny

Performed all barista duties, with additional time spent developing the team of 10 baristas, interviewing and hiring, working with HR, documenting and performing disciplinary actions, full training of new baristas, development of organizational task systems, and ordering and managing stock.

Saratoga Springs, Ny

On-demand preparation of espresso drinks, smoothies, and juices. Cash register operation, stocking products, cleaning, guest assistance.

Glens Falls, New York Area

Main responsibilities involve creation of collateral including print ads, billboards, posters, sell sheets, web banners, and more. I have also gained valuable experience in concept creation, copy writing, media strategy, blog upkeep and posting, and management of client expectations.

Nazareth College

I helped students with any questions about Photoshop, Illustrator, and Indesign, and gave creative input to their projects. Additionally, I tutored individual students for Graphic Design Lab by going through the curriculum with them and working with them on lab assignments.

Rochester, New York Area

I worked to create promotional material and advertisements for the Rochester Eating Disorders Organization. I was primarily responsible for creating two double-sided info cards to be distributed to teachers and health professionals, as well as small marketing pieces for Nazareth College's wellness fair. This was my 3-credit internship course at Nazareth for the fall 2013 semester.

I am responsible for redesigning the current brochure, as well as creating promotional materials such as posters and banners.

Portland, Maine Area

At NL Partners, I worked on several short-term and long-term projects. My primary long-term project was to create multiple coupon sheets for every major holiday in the year, to build a database for store owners to select from. This project thus reduced the amount of time between the client requesting the piece and when they received it, which ultimately cut down on the amount of work the designers needed to produce for each client. In addition to that major project, I also created: a set of logos for a mens' grooming company; a newspaper advertisement for an event at a local tourist attraction; an informational business card to accompany a gift card giveaway; maps that showcase which radio stations reach which geographic areas; graphics to be shared on Facebook pages; a compilation of content to be posted as Facebook statuses

Cashier, store cleaning and upkeep, small craft activities, helping with customer's general needs

Cashier, store cleaning and upkeep, bakery worker, petting zoo attendant

Bachelor Of Fine Arts (Bfa), Design And Visual Communications, General

Activities and Societies: Minor in anthropology, Cofounder of Nazareth's first Eating Disorders Awareness Week (2013), Vice President.

Regents Diploma With Honors

Activities and Societies: President of Art Club (2007-2010), secretary of Environmental Club (2009-2010)