Kate Orage Email & Phone Number

• Creating a temporary website to meet Smart DCCs key licence obligations.
• Updating the website to ensure the content is kept up to date.
• Working with an external web agency to create a new website and creating the content for it.
• Creating and distributing regular newsletters to external stakeholders to provide an update of the project.
• Organising events for up to 90 stakeholders for detailed project updates and networking opportunities. This includes organising all logistical aspects and ensuring presentations are ready.
• Creating factsheets on specific areas of the programme to explain some of the rationale on the planning aspects and to address technical issues.

London, United Kingdom

• Organising and attending community forums which included arranging suitable venues, ensuring the agendas were prepared and agreed and previous actions had been completed.
• Meeting with individual residents to discuss specific issues and impacts. I would often attend these meetings with a technical expert to ensure that all questions could be answered. However, there were often times.
• Recording details of all meetings and engagement with the community on CRM software.
• Attending consultation events to explain environmental and engineering aspects of the proposals as well as providing information on property and consultation queries.
• In preparation for the consultation events I was required to present to internal teams on the London route issues who would also attend the events but may have limited knowledge of specific areas.
• I monitored feedback and responses from consultations to identify any repeating issues and passing them to relevant teams so they could start to address them where necessary.

London, United Kingdom

• Liaising with TfL to create and deliver presentations to local residents who lived near to venues on LOCOG’s traffic management proposals and plans.
• Working closely with Local Authorities to discuss traffic management plans and co-ordinate communications messages.
• Providing the correct information to the internal team who created the parking permits.
• Organised and attended drop-in sessions for local residents and businesses to ask individual questions regarding the impact the venues may have on them.
• Provided information for local authority and community newsletters.
• Worked with housing associations to communicate to residents who were likely to be significantly impacted.

London

• Meeting 20 day targets to respond to customer complaints or contact the customer to explain why the issue may take longer to resolve.
• Working with lineside neighbours to communicate engineering works that could be disruptive to them. This was face to face or via a letter, email or telephone conversation. Often it was beneficial to speak directly to a.
• Writing and meeting with MPs when there were significant projects that were about to start to inform them of the impact to their constituents.
• Organising successful drop-in sessions and community meetings to discuss aspects of the railway, including level crossing closures and other changes that could affect them.
• Working closely with all internal teams to gain information to be able to communicate with customers and resolve issues.
• Develop communications plans for specific projects, such as station upgrades. I often worked with TfL to create and implement joint strategies where the project was collaborative.

• Writing press releases for local, national and international media and trade and consumer press publications.
• Sourcing images for journalists and using Photoshop to edit and enhance product images.
• Assisting with the proof reading and content for the catalogue.
• Contributing to quarterly newsletters for colleagues across the company in the UK and US.
• Attending exhibitions as the press relations representative and talking to customers on the exhibition stands.
• Creating press packs for trade and consumer exhibitions.

Ba, Marketing And Pr (2:1)

Activities and Societies: CIM Student Chapter Organised marketing trips for students including Cadbury's World and Meadowhall

A Levels, English Language, Psychology, History

Education record