• Creating a temporary website to meet Smart DCCs key licence obligations.• Updating the website to ensure the content is kept up to date.• Working with an external web agency to create a new website and creating the content for it.• Creating and distributing regular newsletters to external stakeholders to provide an update of the project.• Organising events for up to 90 stakeholders for detailed project updates and networking opportunities. This includes organising all logistical aspects and ensuring presentations are ready. • Creating factsheets on specific areas of the programme to explain some of the rationale on the planning aspects and to address technical issues. • Writing and distributing key messages documents to all colleagues and relevant partners. • Collating all media alerts and summarising articles for internal colleagues. • Working closely with all internal workstreams to ensure that I have correct information and an understanding of the programme for communications materials.• Working closely with our external partners to create a communications plan to cover key milestones over the entire project.• I work with DECC and Ofgem to ensure that key messages are aligned and to support their communications where necessary. I also work with the newly created consumer body (CDB) to support their marketing and communications messages. • Managing and updating the company’s induction pack and ensuring that all employees have access to it. • Monitoring Government energy policies and write reports on new political incentives and how they could impact on the programme.

• Organising and attending community forums which included arranging suitable venues, ensuring the agendas were prepared and agreed and previous actions had been completed.• Meeting with individual residents to discuss specific issues and impacts. I would often attend these meetings with a technical expert to ensure that all questions could be answered. However, there were often times where the engineers briefed me prior to meetings • Recording details of all meetings and engagement with the community on CRM software. • Attending consultation events to explain environmental and engineering aspects of the proposals as well as providing information on property and consultation queries. • In preparation for the consultation events I was required to present to internal teams on the London route issues who would also attend the events but may have limited knowledge of specific areas. • I monitored feedback and responses from consultations to identify any repeating issues and passing them to relevant teams so they could start to address them where necessary.

• Liaising with TfL to create and deliver presentations to local residents who lived near to venues on LOCOG’s traffic management proposals and plans. • Working closely with Local Authorities to discuss traffic management plans and co-ordinate communications messages.• Providing the correct information to the internal team who created the parking permits.• Organised and attended drop-in sessions for local residents and businesses to ask individual questions regarding the impact the venues may have on them. • Provided information for local authority and community newsletters.• Worked with housing associations to communicate to residents who were likely to be significantly impacted. • As well as preparing communications materials around specific venues, I also provided communications to residents who lived close to road cycling events. As well as public roads, the events also affected some private roads so separate meetings were required to address separate concerns.• A community relations hotline was set up for residents who experienced difficulties during the test events. In preparation of the Games I took part in a an exercise to test communications from the control centre to the staff who were working at venues, check points and other government and non-government agencies to ensure the smooth running of the events. This was an exciting operation to be part of and provided me with experience of working on a large scale event.

• Meeting 20 day targets to respond to customer complaints or contact the customer to explain why the issue may take longer to resolve. • Working with lineside neighbours to communicate engineering works that could be disruptive to them. This was face to face or via a letter, email or telephone conversation. Often it was beneficial to speak directly to a customer to explain any technical issues. • Writing and meeting with MPs when there were significant projects that were about to start to inform them of the impact to their constituents. • Organising successful drop-in sessions and community meetings to discuss aspects of the railway, including level crossing closures and other changes that could affect them. • Working closely with all internal teams to gain information to be able to communicate with customers and resolve issues. • Develop communications plans for specific projects, such as station upgrades. I often worked with TfL to create and implement joint strategies where the project was collaborative.

• Writing press releases for local, national and international media and trade and consumer press publications.• Sourcing images for journalists and using Photoshop to edit and enhance product images. • Assisting with the proof reading and content for the catalogue.• Contributing to quarterly newsletters for colleagues across the company in the UK and US.• Attending exhibitions as the press relations representative and talking to customers on the exhibition stands.• Creating press packs for trade and consumer exhibitions.• Taking part in radio interviews to discuss Haddonstone’s charity events and product launches as well as gardening tips. • Managing a monthly budget.• Collating press cuttings and media alerts and sending them to all staff to keep them informed of media activity. • Implementing and creating the company’s social media strategy on LinkedIn and Twitter as well as investigating other relevant channels to promote the company.• Managing and maintaining the Press section on the company website, including uploading press releases and images.• Assisting with search engine optimisation (SEO) to increase our position on search engines such as Google.