General Manager At Comfort Suites Portland
Portland, Oregon Area
Responsible for budgets, timelines, staffing, training, sales, and marketing.• Restructured entire operations, sales, and marketing processes resulting in 30% revenue growth.• Managed all aspects of $800K capital renovation project including supplier selection and subcontractor negotiation, and coordination of renovation materials/supplies procurement. • Increased Revenue per Available Room by 60% and improved hotel ranking from 409 (Jan 2013) to 77 (Jan 2016) in franchise industry, placing property in top 15%.• Improved guest satisfaction scores by 20% in cleanliness, staff service, room condition, and meal service.• Maintained substantially lower employee turnover rate benchmarked against sister properties.