Kate Pudlock Email & Phone Number

Cleveland/Akron, Ohio Area

• Support sales team with ongoing product knowledge and inquiries• Assist and own all customer inquiries and escalations• Handle purchasing and receiving for parts and products • Maintain and organize sales and customer databases via software programs; Enabled, Pivotal, IQ Metrix and Entrylink.• Manage, and administer all new sales orders; including financing and payments• Coordinate and manage schedules for all techs, specialists, and the sales team• Train all new and existing employees on all sales processes and products• Responsible for accounts receivable• Coordinate and deliver all marketing materials to prospective customers and company events

Westlake, Ohio

• Responsible for the accurate reconciliation of charge tickets and patient payment• Handles co-payment deposits to bank• Register patients in a courteous and efficient manner• Create Microsoft Office documents on behalf of our office and team• Obtain accurate and complete registration information to ensure prompt billing and reimbursement• Schedule patient appointments daily• Collect co-payments at the time of service• Oversee day-to-day function of front desk duties• Serve as primary contact for Athena questions• Maintain billing sheets to ensure all appropriate codes are billed• Provide administrative support to the physicians• Act as a liaison between parents and physicians

Brooklyn Heights, Ohio

• Create and maintain department spreadsheets for sales tracking and volume tracking• Restructured and updated employee handbook to provide employees with company expectations and guidelines• Open new member accounts and educate members on existing products that coincide with their account• Front desk responsibilities at a satellite location as well as the main office• Reconcile ATM, cash drawers and vault with high volume of money efficiently • Help to recruit new members by assisting marketing with employee business sign ups

Independence, Ohio

• Provided excellent customer service skills to all customers as the front line of service at the branch• Helped team member’s to reach company goals by working well in a team environment as well as independent• Resolved all customer issues in a professional and timely matter• Balanced and loaded the ATM machine and transactions• Trained new and existing co-workers with product knowledge, services and company policy

Associate'S Degree, Business Administration And Management, General, 3.2

Diploma, General Studies, 3.5