Kaitlin Quist Email & Phone Number

Hawaiian Islands

United States

• Manages the daily operations of retail stores with responsibility for profit and loss. Leads process improvement projects. Identifies trends and opportunities to define changes in process and procedures that drive store operations and sales.• Knowledge of principles and practices within a professional discipline. Through leadership, directs the application of existing principles. Integrates and communicates complex information within the specialization or recognized body of formal knowledge.• Devise’s solutions based on limited information and uses past experience or precedent to identify solutions or to adapt existing approaches to resolve issues. Uses evaluation, judgment, and interpretation to help others select right course of action, which may impact the longer term.• Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences. Objective review of difficult work problems, obtaining cooperation or approval. Considerable resourcefulness and strong multicultural awareness to appropriately deliver messages.• Develops and manage operational initiatives to realize operational and strategic plans. Contributes to deliver departmental goals through personal effort or through influence with team members. Has contributory impact on team/discipline performance• Accountable for meeting short- to medium-term targets which impact the department/discipline. Takes action to monitor costs related to own work and that of the team. People management responsibility for pay reviews, performance management, and resource planning.

Hawaiian Islands

Effectively supervised 7 to 10 locations & 2 offsite stockrooms, across Hawaii & the Pacific Northwest for full price and outlet. Maintained retail operational excellence, while modeling customer service and was a “true to this” representative of Volcom.• A self-starter who led by example and worked with a sense of urgency when managing operations, personnel, and inventory.• Develop and trains in strategies to effectively drive sales and store along with company performance goals.• Ability to create an environment that effectively anticipates vs. reacts to challenges, training, and operations.• Responsible for maintaining a travel and expense budget in accordance with company policies and procedures.• Upholds strong customer service standards and addresses concerns or challenges if they arise.• Responsible for recruiting, hiring & creating positive retention of all store managers and supervises of all in-store hiring conducted by the Store Manager.• Participated in marketing development regarding incentive programs at the store and corporate levels.• Anticipate seasonal product changes, product sell-through and product availability.

• Exemplified leadership and operational skills to manage 2 stores & and a offsite stockroom while providing customers with an unforgettable shopping experience and executing an effective and efficient operation. • Proactively recruited candidates that shared the core values of the company to ensure operational and brand face success. • Passionately lead and educated on the retail floor and sets the standard for greatness around product education and sell through.• Fully accountable for the success of the business, working with others to produce and succeed sales goals.• Removed roadblocks to hold team accountable for results. Developed team members through sharing the company’s vision and aspirations. • Visually merchandised teir 1 and tier 2 stores. Ability and an eye to create compelling presentations of merchandise that engage customers and help stimulate sales activity. • Analyze sales reports and stock levels and collaborate with buying team on fill-in and futures orders.• Manage store profit and loss to achieve targets by meeting/exceeding sales and cost of goods sold goals and managing labor and other operating expenses.

Hawaiian Islands

The Retail Manager oversees all daily operations, keep their teams stoked on everything Volcom, and are treated like small business owners with responsibility and trust. The Retail Manager drives the success of their store through their leadership of people, talent, operations, and the brand. Be a brand ambassador and lead your team and store to excellence. • Opened a new location & became the highest volume store in the company.• Exemplify’ s top notch customer service by anticipating customers’ needs and creating unforgettable experiences.• Leads by starting with why to develop the team, being both goal and growth conscious. • Well versed in POS systems, responsible for all transactions and monetary handling for store. • Conducted numerous inventories, takes responsibility for yearly shrink and any LP incidents. • Product Knowledge expert, responsible for educating staff and customers on key features and benefits of various items throughout the store. • Confident in all stock related duties including, receiving, processing and transfers.

Greater Seattle Area

• Actively involved in online, warehouse and tradeshow merchandise selection and buying decisions. Suggested and sought out new product that would provide substantial margins and maximize profitability for the company. • Responsible for training new employees and created new onboarding programs to smoothly integrate new hires into a fast pace retail environment. • Developed and cultivated selling techniques to best assist customers while maximizing overall sales. • Demonstrated effective time management by prioritizing over 50 daily responsibilities, ensuring quality completion of each task. • Actively merchandised entire store to meet company standards and promote products for increased revenue. • Responsible for daily posts to company’s social media, including current fashions and trends.• Monitored and updated online store inventories to ensure availability of product. • Knowledgeable of all inventory on hand by performing daily physical updates in POS system. • Responsible for processing deliveries and submitting paperwork to headquarters. • Self-motivated and team-oriented in meeting daily and monthly company sales goals.• Accountable for till counts and providing accurate recordings of sales figures.