Kateri Kogan-Moland Email & Phone Number

United States

Plan, design and, scheduled phases for large projects.Monitored project performance to identify areas of improvementand make adjustments.Coordinated with cross-functional teams to resolve project issuesand mitigate risks.Achieved project deadlines by coordinating with contractors tomanage performance.

Remote

Surpassed expectations in regards to meeting facility revenue goals on aconsistent basisIdentified and recommended opportunities to increase productivityPrepared all weekly dashboard and month-end Operational performancereportsMonitored productivity and quality to ensure high customer servicesatisfactionAssisted the Director of Client Operations in the.

Denver County, Colorado, United States

Coached employees through day-to-day work and complex problems.Entered data, generated reports, and produced tracking documents.Set priorities and problem-solved workflow issues to maintain rapport withcustomers and managers.Gathered and organized materials to support operations

Denver, Colorado, United States

Communicated with drivers and personnel to coordinate timely delivery ofgoods and materials.Managed conflict resolutions with customers, drivers and other personnelto encourage professional relationships and promote respect.Directed dispatching, routing, and tracking of 120 fleet vehicles.Maintained professional relationship with shippers, receivers and.

Denver, Colorado, United States

Maximized customer experience by creating and providing product/market-specificeducational resources.Improved customer service quality results by conducting surveys andstudying, evaluating, and re-designing processes and establishing andcommunicating service metrics, and monitoring and analyzing results.Implemented production, productivity, quality, and.

Remote

Supported student drivers in hands-on road training.Communicated call priority to the driver to support safe and timely arrival to the scene.Trained drivers, helpers and support workers in techniques for maximizing efficiency.Provided reporting, analysis, and insights about sales drivers and key revenue performance metrics to support corporate analytics.

Denver, Colorado, United States

Completed on-time deliveries by choosing best and most efficient routes.Followed corporate procedures to maintain company and customer data confidentiality.Delivered packages to customer doorsteps and business offices.

Served food and beverages promptly with focused attention to customer needs.Worked with POS system to place orders, manage bills, and handle complimentary items.Cultivated warm relationships with regular customers.Maintained clean and organized dining areas to uphold restaurant hygiene standards.