-Foster a collaborative and high-performance team environment, providing guidance, training, and support to team members-Identify pain points and opportunities for improvement, and implement solutions to enhance the overall customer journey.-Handle escalated customer issues and complaints effectively, ensuring resolution and maintaining a positive brand image.-Prepare and present regular reports on program performance, customer satisfaction, and improvement initiatives to senior management.

-Develop and implement a comprehensive Customer Experience program that aligns with the company’s vision, goals, and brand values.-Analyze customer feedback, market trends, and competitive benchmarks to inform program development and continuous improvement.-Handle and resolve customer complaints and issues efficiently, using Gorgias to track and document interactions and resolutions.-Ensure adherence to company policies, procedures, and best practices in all customer service activities.

-Manage and organize wardrobe, accessories, and props, ensuring they are ready and in good condition for each segment of the shoot.-Manage the comfort and needs of talent, including refreshments, rest areas, and any necessary accommodations.-Ensure that talent is dressed and prepared according to the styling and direction provided.-Help with the breakdown and cleanup of the shoot location, ensuring all equipment, props, and wardrobe items are packed and returned properly.

-Became an expert on FIGS’ product and answered any and all customer questions. -Assist customers with returns, shopping for fit, style, and shipping questions.-Identified and shared trends in customer inquiries or issues about products and fit directly with the product development team in biweekly meetings. -Maintained quality while delivering a memorable and awesome customer experience with an average CSAT of 95%

- Responsible for providing support for patients throughout their byte journey. -Developed a new process for patients that need to go into a series of additional refinement aligners that allowed the patients to take new impressions. - Remained the top performer within the CX team with 100% SLA-Work with Dental professionals to ensure the safety and wellbeing of the patients.

- Responsible for providing driving partners with the necessary support and resources to reactivate account.- Collaborate with senior management to improve product and operations process- Developing tools to improve overall health and livelihood of Kiosk project.- Implement sales approach to maximize driver conversion rate.

-Accountable for all aspects of product flow including adherence to all merchandise receipt, transfer, and damage/job-out procedures.- Execution of key operational tasks such as markdowns, replenishment strategies, Pack + Ship, and In Store Pick Up.- Contribute in daily and store meetings, exhibiting awareness and attention to company initiatives and product knowledge.