Kate Rosindale Email & Phone Number

Responsible for developing a Knowledge Management framework that delivers significant improvement value and benefit across IT and the AXA Business. Ensuring there is a continuous cycle of improvement that helps IT to achieve its strategy through reducing calls to the Service Desk, empowering the business to self help and having a constant focus on improving the overall customer experience.

Preston, United Kingdom

I started out writing a few articles per week in my spare time for Blog Preston, a community news site that aims to lift the lid on what's happening in Preston, Lancashire. In September 2019 I became a Director and Editor of the site.You can view my work here: www.blogpreston.co.uk/author/kate-rosindale

Bolton, United Kingdom

I managed and contributed to the delivery of AXA UK's internal communications tools, which served 8,500 employees, in order to meet business objectives and ensure service levels were achieved.Responsibilities included validating incoming BAU tickets and chasing resolution by delivery teams, monitoring SLA results, reporting, and driving improvement plans. Establishing and maintaining positive business relationships with customers and providers was key, as was successful management of the offshore development team.

A 12-month secondment from the BAU world to the project world, managing a portfolio of assigned Finance projects. This included the implementation of a new authorisation matrix, and a new travel and expenses system.Responsibilities included capturing business requirements for technical solutions, producing appropriate specifications for the solutions to be built, providing consultancy to the build teams, supporting testing of the solutions, and managing their implementation into production.

Bolton, United Kingdom

I switched from the Business to IT to become the customer face of the Intranet Support Team, providing an efficient service to customers through monitoring the support inbox and filtering queries, either to resolve first-hand, or refer on to the Service Manager or Developers. On a strategic level, I worked with the Business Team on the continuous improvement of the user experience for AXA UK’s 8,500 employees. This included gathering and nurturing business requirements, translating them into system requirements, working with Developers on solution design and build, creating and executing tests, and supporting implementation – all while ensuring high quality deliverables and a common understanding through ongoing consultation and review.In addition to my "day job" as described above, I was responsible for engaging and upskilling the team in all things digital, particularly intranet-related. As part of this, I managed a Digital Mentoring scheme, which involved our digitally-savvy employees mentoring the Senior Management Team on everything from online privacy to Snapchat filters. I managed the team's online community and delivered the organisation's 2016 Away Day.

Lytham

This role evolved due to changes in AXA's strategic priorities, from a straightforward "HR Intranet Manager" with strategic and day-to-day responsibility for content. The implementation in 2013 of a global, social intranet added adoption and training activity plus online community management. When Employee Engagement became an area of focus for AXA, I was increasingly involved in comms, assisting Internal Communications with HR messaging to the business, writing on behalf of the HR Director, and producing AXA's submission for The Sunday Times Best Big Companies To Work For 2015.I designed the annual calendar of engagement activity for the HR team of c.220 employees, successfully managing numerous online and face-to-face events and creating all associated materials.

Supported and advised managers across AXA UK on Leadership & Development matters, including e-learning, professional qualifications and talent development programmes.

First contact for employees' HR policy and process queries. Administrator and technical lead for ESR, the integrated HR and payroll system. Managed high-quality recruitment service.

Administered and advised on ESR, recruitment, reports and terms and conditions of service. Liaised with Payroll on behalf of employees. Provided an administrative service to the team.

Ba (Hons) Journalism

Education record