Kateryna Avramenko Email and Phone Number

🔵Served as a primary point of contact to customers in a B2B2C environment, managing inquiries via multiple channels, communicating effectively in multiple languages, utilizing CRM systems, collaborating with the legal department, and providing training to new hires.🔵Managed incoming inquiries via phone, email, and in-person interactions in a B2B2C environment. Achieved 90% resolution rate within 24 hours. 🔵Communicated effectively in English, Polish, Ukrainian, and Russian. Increased client satisfaction by 20%.🔵Utilized CRM system to prioritize requests. Reduced response time by 15%. and ensured 100% follow-up with potential clients.🔵Collaborated with the legal department on employment matters. Contributed to 10% decrease in legal disputes.🔵Provided training to new hires. Improved employee performance by 30%. and reduced onboarding time by 20%.

🔵 Involved in content planning according to client preferences, selecting references, and creating original photo and video content.🔵 Responsible for creating and styling Instagram profiles, including theme selection, usernames, bios, and creating highlights to maintain a cohesive style.🔵 Developed creative stories and highlights that aligned with the client's profile style and brand.🔵 Managed the full cycle of video shooting and editing, including planning shoots, editing, and optimization for social platforms.🔵 Provided high-level client service, offering consultations on profile optimization, engagement enhancement, and overall aesthetic improvement.

🔵Successfully sold English language courses through various channels, maintained communication with clients and facilitated course sales. Proficient in data organization using Google Sheets and Docs.🔵Achieved a conversion rate of 30% by selling English language courses through Zoom video calls.🔵Ensured prompt responses to inquiries through chatbots and social media platforms, resulting in a 25% increase in customer engagement.🔵Facilitated course sales via phone calls and chats, contributing to a 25% increase in sales revenue.🔵Streamlined data management processes and improved team efficiency by utilizing Google Sheets and Docs.

🔵 Produced posts for my faculty's Instagram and Facebook pages covering various topics, including faculty events, important announcements, materials for prospective students, holiday greetings, meetings, and other relevant activities.🔵Interacted with other faculty members to gather necessary information about events and materials for posts, ensuring the relevance and quality of the content.🔵Maintained a consistent style and tone of voice for the faculty in all written posts, ensuring their alignment with the overall brand image and communication goals.🔵Monitored reactions and feedback on published posts and made adjustments to the content based on feedback and changes in the situation.