Kateryna Dolf Email & Phone Number

Austria

Experienced in creating and delivering training for front desk, housekeeping, and F&B teams. Skilled in workshops, process improvement, and maintaining high service standards. Dedicated to enhancing guest experiences, tracking training progress, and fostering effective team communication on service expectations

Manage guest requests, team scheduling, and training. Oversee cabin inventory, maintenance, and pre-voyage needs. Handle escalated issues, monitor front office duties, and ensure accurate, timely reports.

Miami, Florida, United States

Maintain communication with department heads to coordinate event details, including space, schedules, and AV needs. Resolve conflicts efficiently and address guest complaints with appropriate recovery actions. Conduct training programs to reinforce the importance of excellent customer service and ensure adherence to department SOPs.

KYIV

Resolved customer complaints across the hotel, ensuring exceptional hospitality and accommodating special requests. Addressed security and safety concerns, adhering to reporting protocols and following up with involved parties. Conducted Night Audit functions and prepared corresponding reports. Provided operational assistance in the absence of department.

USA

Resolved escalated guest concerns by collaborating with departments for effective solutions. Supervised Guest Services Associates in tasks such as lost luggage and access services, prioritizing training and development. In charge of the training process for newly hired Guest Services Associates, enhancing their ability to deliver exceptional guest.

USA

Provided cash and guest account services, including payments, currency exchange, and managing cash floats. Handled lost luggage concerns, coordinating with personnel and providing compensation, while also resolving guest complaints about service and accommodations. Guided guests on safety procedures and processed claims for lost items, ensuring proper.

Master'S Degree, Accounting And Audit

Team Facilitation: The Core Skill Of Great Team Leaders, Facilitation

Master'S Degree, Accounting And Audit

Associate'S Degree, Accounting