US-based Global Fleet Management Company which operates across North and South America, New Zealand, and Australia. It provides end-to-end fleet management services and solutions for corporate, commercial, government, and public service vehicle fleets. In this role via Miipe, the QA Consultant helped Element build QA processes and complete a full cycle of Test activities for the Electric Vehicle project, successfully deploying it to production.

Canadian rural internet service provider is Canada's largest rural-focused broadband service provider. In this role via Miipe, the Sr. QA Analyst was heavily involved in various stages of QA and Business activities, including building requirements, creating business flows for company use, and preparing for the QA Test cycle.

Canadian Telecommunications and Media Company. In this role via Miipe, the QA Analyst was involved in the Regression test cycle and other QA activities for the new Android Set-Top-Box, ensuring it was fully ready for production release.

Dynamic company specializing in digital marketing that works with startups and entrepreneurs, helping them not only build apps but also support marketing. The company provides comprehensive QA testing support for a diverse range of products, with expertise spanning various domains, including audio-streaming service apps, secure messaging clients, and classified advertisement websites.

• Number of employees supervised: up to twenty-five employees, leading within a unionized and non-unionized environment.• Coaching, training and cross-training of all Front Office and Bellmen staff.• Supervised Upsell program at the Front Office and worked as part of the Yield Management team. • Scheduling and Payroll of the department.• Developed SOP and Training Manual for Front office and Bellmen department. • Prepared all necessary forecasts, worked closely… Show more • Number of employees supervised: up to twenty-five employees, leading within a unionized and non-unionized environment.• Coaching, training and cross-training of all Front Office and Bellmen staff.• Supervised Upsell program at the Front Office and worked as part of the Yield Management team. • Scheduling and Payroll of the department.• Developed SOP and Training Manual for Front office and Bellmen department. • Prepared all necessary forecasts, worked closely with Reservations, Accounting and Sales to maximize occupancy, rate and revenue. Show less

• Monitored the check-in/check-out process; anticipated critical situations and assisted wherever necessary to help alleviate the pressure and to process guests expediently.• Handled guest concerns and complaints using StarGuest, GEI, Medallia and MemberWeb.• Ran Master arrivals, High Balance, Special Services daily reports.• Ensured that all VIPs are pre-registered according to the standards; provided Ambassador Service, greeted and escorted guests to… Show more • Monitored the check-in/check-out process; anticipated critical situations and assisted wherever necessary to help alleviate the pressure and to process guests expediently.• Handled guest concerns and complaints using StarGuest, GEI, Medallia and MemberWeb.• Ran Master arrivals, High Balance, Special Services daily reports.• Ensured that all VIPs are pre-registered according to the standards; provided Ambassador Service, greeted and escorted guests to their rooms.• Processed gift card purchases and redemption and post accordingly.• Performed concierge services for guests as needed.• Trained new staff on correct procedures, compliance requirements and performance strategies.• Prepared weekly employee work schedules for 20+ team members. Show less