Kateryna Minenko Email and Phone Number

receiving and processing rooms booking requests, direct sales by phone;• work with OTA (Booking, Expedia, NewLogic, Hotels24, etc.);• detecting double bookings, non guaranteed bookings, cancellations, filing errors and other inaccuracies;• conducting business correspondence – e-mail, messengers, social networks;• experience with MS Office, PMS SHELTER, CRM-system “Bitrix24”, Binotel;• working with сhannel manager TravelLine;• revenue management, monitoring of the market of competitors, price level, analysis of indicators;• control of payments by bank transfer: invoicing for accommodation and additional services, reconciliation after accommodation and identification of debts, accounting for deposits, reconciliation of commission payments, acts of work performed;• formation of hotel tariffs, COPR tariffs, development of special offers, BAR for agents;• organization of work and effective interaction with all departments.

meeting and accommodation of the guests;• receiving phone calls, e-mail letters, work with messengers;• acceptance and processing of applications (entering information into the system);• work with the hotel accounting program;• accepting payments, working with a cash register;• maintenance and verification of accounts, registration of primary documentation;• informing guests on all issues of the rooms, hotel services, assistance in organizing their leisure;• control of interactions between departments;• ability to make quick decisions, resolve conflict situations and take responsibility;• experience with MS Office, PMS B52, WuBook, cash register, payment terminal.

Ensuring work on effective and cultural customer service, creating comfortable conditions for them• meeting and accommodation of guests (individual and group arrivals);• payment acceptance: work with a cash register, terminal; • experience PMS Simple Hotel.• accounting for the movement of the number of rooms, control over the timely preparation of rooms for the reception of guests;• work with primary accounting documents (invoicing for accommodation and additional services, preliminary invoices by bank transfer);• Informing guests about the additional paid services provided, taking orders and monitoring their implementation;• consideration of claims related to unsatisfactory customer service, carrying out organizational and technical measures;• Informing the management about existing shortcomings in customer service, taking measures to eliminate them;• preparation of reports and documents for accounting;• organization and support of conferences.