Management and supervision of 2 service companies in accordance with strategical guidance and objectives set up by Partners of Dragon Capital (service companies provide service and maintenance to residential real estate properties, owned by Dragon Capital):• Streamlined and standardized all services provided by service companies, developed SOPs, introduced KPIs which led to increase in sales of services by 21%• Introduced internal service quality audit process and client satisfaction survey • Identified training needs of service staff, launched relevant training programs• Selected an ERP solution and initiated the implementation process• Reduced clients’ debt to service companies by 85% in 9 months

Management of 165 room hotel, 3 restaurants, catering service, 2700 sq m fitness and spa facilities:• Implemented cost-effective budget planning which led to increased revenue drive• Developed service quality control system• Improved recruitment and training processes which resulted in reduced level of staff turnover• Under my supervision Ramada Donetsk became a top ranked property (8.8 on Booking.com, 4.5 on Tripadvisor.com), received numerous Ukrainian hospitality awards and passed Quality Audit by Wyndham Hotel Group with a winning score of over 90%

• Introduced revenue management which led to higher occupancy and more effective average daily rate• Set individual sales and marketing targets to managers which increased department effectiveness• Supervised key accounts and brought new business leads (including Coca-Cola, Sun Interbrew, Heidelberg Cement etc.)• Improved budgeted sales revenue by 10% in 2010 and by 16% in 2011

• Sourced manufacturers and suppliers (including direct orders placements in China)• Budgeted and controlled costs• Organized mock-up rooms presentations to the owning company and to the operators